Chat Support Agent

Job SummaryAs a Chat Monitoring Admin, you will be responsible for ensuring the efficient management of live chat activity and providing exceptional customer service.The ideal candidate will have excellent communication skills, be able to multitask, and possess a strong analytical mindset.Key ResponsibilitiesManage incoming chats by assigning them to the...

Job Summary – Chat Monitoring AdminThe Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance and...

Work Setup: Onsite (Cebu City)Shift:No Fixed ScheduleThe Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance...

NOTE:At least 1 year of extensiveEmail and/or Chat Support experience is required. If you have the required experience, please make sure to highlight that on your resume. Only candidates who meet the minimum qualification will be reviewed.About the account:This is a newspaper company located in New York City, and is looking into expanding operations in the...

**Chat Operations Manager**This role oversees the distribution, tracking, and reporting of all customer chat interactions. Ensuring chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance and productivity.Key Responsibilities:Manage and distribute incoming chats...

Job Title: Chat Monitoring AdminWork Setup: Onsite (Cebu City)Shift: No Fixed Schedule/ShiftingRequirements: 2 to 4 years of relevant experience as a Chat Monitoring Admin in BPOCan start immediatelyBenefits, upon regularization:10 VL, 10 SL, 5ELHMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)Responsibilities:Manage and distribute...

OverviewAbout the Position: Chat Monitoring Admin (Cebu) | OnsiteWork Arrangement: Onsite (Cebu City)Shift: No fixed scheduleResponsibilitiesManage and assign incoming chats to the appropriate agents or teams.Observe live chat activity to ensure prompt responses and adherence to service levels.Track agent availability, workload, and chat handling...

OverviewThe Product Support Agent I will communicate with customers via phone, chat and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the CRM tool and strive to achieve a high First Call Resolution rate or assign the case to Tier...

The Spanish Support Agent provides support to customers in both English and Spanish through voice, chat, and email channels, resolving concerns with professionalism and cultural understanding. This opportunity is ideal for candidates who are fluent in English and Spanish, thrive in fast-paced environments, and are passionate about communication and customer...

Work Setup: Onsite (Cebu City)Shift: No Fixed ScheduleRole Requirements:2 to 4 years of recent experience in Sales and chat supportdemonstrated success as a top sales performer in previous roles, with a record of exceeding sales targets and receiving recognitions or awards for exceptional performance.Strong expertise innon-voice customer support...