Chat Support Agent
13 hours ago
Location: 20th Floor, 1Nito Tower
Schedule: Full-Time Onsite | Shifting | 24/7 Operations
Salary: starting at Php16,000 – Php20,000 by 6 months
Increase: Up to Php4,000 raise within 6 months
Benefits:
- HMO after probation (₱110,000 per illness/year)
- 13th-month pay based on adjusted salary
Copy-Paste Data Accurately – Extract and transfer customer details from chat interactions to the correct database, ensuring 100% accuracy.
Schedule Appointments – Manage customer bookings, reschedules, and confirmations following company procedures.
Monitor and Respond to Chats – Provide pre-approved responses and escalate complex issues as needed.
Ensure Data Integrity – Verify that copied information is formatted correctly and error-free.
Meet Productivity & Accuracy Goals – Maintain efficiency in handling chat volumes while ensuring quality output.
Adhere to Night Shift Protocols – Stay alert and responsive throughout the shift, managing multiple tasks effectively.
Follow Standard Procedures – Adhere to company workflows, scripts, and protocols while handling chat interactions.
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