Chat Support Agent

1 week ago


Cebu City, Central Visayas, Philippines Gree9 PH Inc Full time

Location: 20th Floor, 1Nito Tower

Schedule: Full-Time Onsite | Shifting | 24/7 Operations

Salary: starting at Php16,000 – Php20,000 by 6 months

Increase: Up to Php4,000 raise within 6 months

Benefits:

  • HMO after probation (₱110,000 per illness/year)
  • 13th-month pay based on adjusted salary

Copy-Paste Data Accurately – Extract and transfer customer details from chat interactions to the correct database, ensuring 100% accuracy.

Schedule Appointments – Manage customer bookings, reschedules, and confirmations following company procedures.

Monitor and Respond to Chats – Provide pre-approved responses and escalate complex issues as needed.

Ensure Data Integrity – Verify that copied information is formatted correctly and error-free.

Meet Productivity & Accuracy Goals – Maintain efficiency in handling chat volumes while ensuring quality output.

Adhere to Night Shift Protocols – Stay alert and responsive throughout the shift, managing multiple tasks effectively.

Follow Standard Procedures – Adhere to company workflows, scripts, and protocols while handling chat interactions.



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