Live Chat

5 days ago

Cebu City, Central Visayas, Philippines STAFFVIRTUAL Full time ₱150,000 - ₱250,000 per year

Job Title: ​Live Chat / Customer Service Associate (Cebu - Remote)

About the Client: ​A​ fast-growing US-based Daily Fantasy Sports platform that offers fans an interactive and engaging way to play and win. Theyre focused on innovation, real-time gameplay, and delivering an exceptional user experience.

Overview: Were looking for a Customer Service Associate to join a dynamic support team for a US-based Daily Fantasy Sports platform. The role involves providing top-notch assistance to users through live chat and other communication channels, resolving both technical and non-technical issues, and ensuring a smooth and enjoyable user experience. If you have a passion for sports, strong problem-solving skills, and experience in customer support, this is a great opportunity to be part of a fast-growing industry.

Responsibilities:

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Communicate with customers through various channels, including live chat, email, and other support platforms.
  • Develop a strong understanding of our products and platform to provide accurate and efficient support.
  • Respond promptly and professionally to customer inquiries.
  • Troubleshoot and escalate technical issues as needed, ensuring customers receive timely resolutions.

Qualifications:

  • Excellent written and verbal communication skills.
  • Strong attention to detail and a sense of urgency when working.
  • Proven experience in live chat customer support, preferably for online platforms.
  • Experience with technical troubleshooting or providing support for web/mobile applications.
  • Knowledge of or strong interest in sports and fantasy sports is a plus.
  • Experience with data verification and problem-solving in a fast-paced environment.

Schedule: ​TBD

Setup: ​Remote (Cebu-based applicants only)

Why Join STAFFVIRTUAL?

  • Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL

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