Chat & Email Support – Non-Voice Account

1 day ago

Angeles City, Central Luzon, Philippines TASK AGENCIES INC Full time ₱150,000 - ₱250,000 per year

About the role

Join the dynamic customer service team at TASK AGENCIES INC' as a Chat & Email Support – Non-Voice Account. In this essential role, you will be responsible for providing exceptional customer support through digital channels, ensuring a seamless and engaging experience for our valued clients. Working in our modern, centrally-located contact centre in Angeles City Pampanga, you will be part of a full-time position offering flexibility and a great work-life balance.

What you'll be doing

  1. Respond promptly and professionally to customer inquiries and concerns via chat and email
  2. Demonstrate strong problem-solving skills to identify root causes and provide effective resolutions
  3. Maintain a positive, empathetic, and customer-centric approach in all interactions
  4. Accurately document interactions and follow up on open cases to ensure customer satisfaction
  5. Contribute to continuous process improvements and identify opportunities to enhance the customer experience
  6. Collaborate with cross-functional teams to escalate and resolve complex issues
  7. Adhere to all company policies, procedures, and quality standards

What we're looking for

  1. Minimum 1 year of experience in a customer service or contact centre role, preferably in a non-voice capacity
  2. Strong written communication skills with the ability to articulate ideas clearly and concisely
  3. Excellent problem-solving and critical thinking skills to effectively address customer needs
  4. Adaptable and able to work well in a fast-paced, dynamic environment
  5. Proficient in using computer systems and digital communication tools
  6. Passionate about delivering exceptional customer service and contributing to the success of the team
  7. Fluent in English, both written and verbal

What we offer

At TASK AGENCIES INC', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to:

  1. Comprehensive health and wellness benefits package
  2. Opportunities for career development and ongoing training
  3. Collaborative and inclusive team culture
  4. Convenient office location with easy access to public transport
  5. Flexible work arrangements to maintain a healthy work-life balance

If you're ready to join a dynamic team and make a meaningful impact, apply now

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