Healthcare Account Non Voice

2 days ago

Cebu City, Central Visayas, Philippines AUXILIA INC Full time ₱18,000 - ₱28,000 per year

About the role

Join AUXILIA INC' as a Healthcare Account* Non Voice* ( WFH ) based in Cebu City Cebu. In this full-time role, you will be providing exceptional customer service to clients in the healthcare industry, working remotely from the comfort of your own home.

What you'll be doing

  • Respond to customer inquiries and concerns via email, chat, and other non-voice channels
  • Provide accurate and timely information to customers
  • Troubleshoot and resolve customer issues in a courteous and professional manner
  • Maintain detailed records of customer interactions
  • Identify opportunities to improve customer service and processes
  • Collaborate with cross-functional teams to enhance the customer experience

What we're looking for

  • Excellent written communication skills with the ability to convey complex information clearly and concisely
  • Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
  • Empathetic and customer-centric approach to providing support
  • Proficiency in using various digital tools and platforms for customer support
  • Previous experience in a customer service or call centre role, preferably in the healthcare industry
  • Ability to work independently and as part of a team in a fast-paced environment

What we offer

At AUXILIA INC', we are committed to creating a positive and supportive work environment for our employees. We offer a competitive salary of up to 28k, as well as opportunities for career development and growth. You'll also enjoy the flexibility of working from home, with access to our comprehensive benefits package and wellness initiatives.

About us

AUXILIA INC' is a leading provider of innovative business solutions, specialising in the healthcare sector. With a focus on delivering exceptional customer service, we are dedicated to empowering our clients and helping them achieve their goals. Join our dynamic team and be a part of our exciting journey.

Apply now to become our next Healthcare Account* Non Voice* ( WFH )

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