Chat and Email Support

3 days ago

Cebu City, Central Visayas, Philippines ARAM ENTERPRISES INC Full time ₱150,000 - ₱250,000 per year

About the role

Are you a fresh graduate looking for an exciting opportunity to kickstart your customer service career? ARAM ENTERPRISES INC' is seeking a talented Chat and Email Support Specialist to join our dynamic team in Cebu City, Cebu. In this full-time role, you will be responsible for providing exceptional customer service and support through our chat and email channels.

What you'll be doing

  1. Provide prompt and courteous responses to customer inquiries and concerns via chat and email
  2. Effectively troubleshoot and resolve customer issues in a timely manner
  3. Update customer records and documentation as needed
  4. Collaborate with cross-functional teams to ensure seamless customer experiences
  5. Continuously look for ways to improve customer satisfaction and operational efficiency

What we're looking for

  1. Fresh graduates with a strong customer service mindset and a passion for helping others
  2. Excellent communication and interpersonal skills, both written and verbal
  3. Proficiency in English and the ability to adapt your communication style to different customers
  4. Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries
  5. Familiarity with customer relationship management (CRM) tools and software a plus
  6. Ability to work in a fast-paced environment and remain calm under pressure

What we offer

At ARAM ENTERPRISES INC', we are committed to providing our employees with a supportive and rewarding work environment. As a Chat and Email Support Specialist, you can look forward to:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and wellness benefits
  3. Opportunities for career advancement and personal development
  4. A collaborative and inclusive company culture

About us

ARAM ENTERPRISES INC' is a leading provider of customer service solutions, serving a diverse range of clients across various industries. Our mission is to deliver exceptional customer experiences that exceed expectations and drive business growth. Join our team and be a part of our continued success

Apply now to become our next Chat and Email Support Specialist.

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