Non-Voice Account
2 days ago
What you'll be doing
- Providing high-quality customer service and support to clients through non-voice channels such as chat, email, and social media
- Responding promptly and effectively to customer inquiries, concerns, and requests
- Troubleshooting and resolving customer issues in a friendly and efficient manner
- Accurately documenting customer interactions and maintaining detailed records
- Collaborating with cross-functional teams to ensure seamless customer experiences
- Identifying opportunities to improve customer satisfaction and operational efficiency
What we're looking for
- with our without BPO experience accepted here
- at least HS/SHS Graduate
- Strong communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
- Excellent written and verbal communication skills in English
- Proficiency in using computer software and office productivity tools
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- A customer-centric mindset and a genuine passion for providing exceptional service
Apply now to become our next CSR.
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