Strategic Client Support Professional

1 day ago

Cebu City, Central Visayas, Philippines beBeeEnterpriseSupportSpecialist Full time $80,000 - $120,000
Job Role

We are seeking a professional to support our Enterprise clients in utilizing Atlassian products. This role plays a vital part in facilitating the adoption and utilization of our tools, providing valuable feedback into product and sales teams to enhance and refine our offerings.

Key Responsibilities
  • Provide billing, quoting, and licensing assistance for internal sales teams and external customers.
  • Demonstrate exceptional customer service skills to deliver an outstanding customer experience.
  • Learn new systems and processes to support post-sales activities for Enterprise clients.
  • Collaborate with a dispersed team and other departments to ensure seamless customer interactions.
  • Be adaptable and flexible while maintaining a customer-centric approach.
  • Utilize an innovative mindset to identify process gaps and propose effective solutions and improvements.
Essential Qualifications
  • Extensive experience in providing customer and sales support through various channels.
  • Strong background in customer service with empathy, positive communication, attentiveness, and active listening.
  • Experience creating quotes and supporting order management processes.
  • Excellent written and spoken English to convey complex technical issues in simple terms.
  • Ability to work under pressure, remain flexible, and handle high volume and demands.
  • Robust multitasking skills with strong attention to detail.
  • Identify process gaps or conflicts and propose effective solutions.
  • A positive attitude, sense of urgency, timely execution, and ability to shift between functions.
  • Strong understanding of software billing and licensing.
  • Familiarity with ERP systems and Salesforce is highly desirable.
  • Previous B2B or B2C support experience providing billing and licensing support.
  • Demonstrated talent in inspiring change from customer feedback.
Desirable qualifications
  • Familiarity with Atlassian's suite of products and experience using Jira Service Desk and Confluence.
  • Experience in the enterprise software industry.
  • Process improvement and project management expertise.
About Us

We believe that every team has the potential to achieve greatness. Our software helps teams worldwide, and our solutions cater to all types of work. Team collaboration through our tools makes the impossible possible.

We value diversity and inclusion. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All information will be kept confidential according to EEO guidelines.

To provide the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Inform our Recruitment team during your conversation with them.

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