Cluster Manager

6 days ago

Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time $40,000 - $60,000 per year

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features. We are seeking a results-driven and detail-oriented Cluster Manager to oversee the day-to-day operational functions of our organization. The ideal candidate will play a key role in optimizing processes, improving efficiency, managing cross-functional teams, and supporting strategic business initiatives to drive performance and growth.

ResponsibilitiesBuild, develop, and manage plans via standards and Client-specific processes. Liaise with Client as needed, communicating account strategy to our internal team and driving success. Monitor project launch to ensure all components are completed successfully.

Identify and document additional process improvement opportunities after transition closure. Ensure business continuity and quality of work prior to and through transition. Ensure agent performance improvement and Client recovery plans are developed and utilized.

Systematically identify issues with Client programs and correct them. Grow account volume and assist in identifying additional lines of business within Client. Help develop initiatives to increase Client satisfaction and retention.

Escalate risks & issues to Operations and Account Managers when needed. Lead and mentor team members; support employee development, engagement, and performance evaluations. Perform other duties as required.

QualificationsAt least 3 years of leadership experience

Strong track record of meeting operational goals and driving performance across teams

Excellent leadership, coaching, and people management skills

Strong problem-solving, decision-making, and strategic planning abilities

Exceptional communication and management skills

Ability to thrive in a fast-paced and dynamic work environment

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business DevelopmentIndustriesAdministrative and Support ServicesReferrals increase your chances of interviewing at Strategic Office Support Inc. by 2xSign in to set job alerts for "Cluster Manager" roles.Cebu, Central Visayas, Philippines 3 days ago

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