Marketplace Trust Specialist

4 weeks ago

Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
Job Title: Marketplace Trust Specialist

We are seeking a highly skilled Marketplace Trust Specialist to join our team at Eteam Workforce Private Corporation. As a Marketplace Trust Specialist, you will play a critical role in ensuring the integrity of our platform by performing content moderation and enforcing our policies.

About the Role

As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. Your primary responsibilities will include:

  • Performing manual moderation functions for incoming listings/users from different sources of report.
  • Ensuring listings and users in our platform are compliant to our policies.
  • Identifying and acting on suspicious or undesirable content or behavior in our platform.
  • Performing moderation functions using different tools.
  • Identifying areas of improvement and suggesting solutions to enhance User experience to keep the marketplace safe.
  • Responding to tickets in relation to fraud, disputes, account enforcement, and authority requests.
  • Responding to escalation from different channels in the organization.
Qualifications

To be successful in this role, you will need:

  • Educational background and work experience in payment dispute management/representment and documentation.
  • Knowledge of chargeback regulations and industry standards.
  • Bachelor's/College degree in Business, Management, or IT-related courses.
  • Background in quality assurance or administrative experience.
  • Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.
  • Detail-oriented mindset – to spot patterns quickly even with limited variables.
  • Highly analytical in discerning different levels of content compliance.
  • Conversant in English & Filipino whether verbal or written.
  • Good interpersonal skills and is a team player.
  • Great passion for technology and self-growth.
  • Tech-savvy; requires minimum training to learn new systems & technology.
  • Ability to work in a fast-paced, high-pressure, deadline-driven environment.
  • Strategic thinking and an outstanding problem-solving skills and overall positive attitude.
  • Must be willing to work on a 12-month contract.
  • Must have a work from home setup.
What We Offer

We offer a competitive salary range of Php21,000 - Php23,000 and a 12-month contract. If you are a highly motivated and detail-oriented individual who is passionate about technology and self-growth, we encourage you to apply for this exciting opportunity.

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