Marketplace Trust Specialist
2 days ago
We are seeking a highly skilled Marketplace Trust Specialist to join our team at Eteam Workforce Private Corporation. As a Marketplace Trust Specialist, you will play a critical role in ensuring the integrity of our platform by performing content moderation and enforcing our policies.
About the RoleAs a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. Your primary responsibilities will include:
- Performing manual moderation functions for incoming listings/users from different sources of report.
- Ensuring listings and users in our platform are compliant to our policies.
- Identifying and acting on suspicious or undesirable content or behavior in our platform.
- Performing moderation functions using different tools.
- Identifying areas of improvement and suggesting solutions to enhance User experience to keep the marketplace safe.
- Responding to tickets in relation to fraud, disputes, account enforcement, and authority requests.
- Responding to escalation from different channels in the organization.
To be successful in this role, you will need:
- Educational background and work experience in payment dispute management/representment and documentation.
- Knowledge of chargeback regulations and industry standards.
- Bachelor's/College degree in Business, Management, or IT-related courses.
- Background in quality assurance or administrative experience.
- Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.
- Detail-oriented mindset – to spot patterns quickly even with limited variables.
- Highly analytical in discerning different levels of content compliance.
- Conversant in English & Filipino whether verbal or written.
- Good interpersonal skills and is a team player.
- Great passion for technology and self-growth.
- Tech-savvy; requires minimum training to learn new systems & technology.
- Ability to work in a fast-paced, high-pressure, deadline-driven environment.
- Strategic thinking and an outstanding problem-solving skills and overall positive attitude.
- Must be willing to work on a 12-month contract.
- Must have a work from home setup.
We offer a competitive salary range of Php21,000 - Php23,000 and a 12-month contract. If you are a highly motivated and detail-oriented individual who is passionate about technology and self-growth, we encourage you to apply for this exciting opportunity.
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Marketplace Trust Specialist
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Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeAbout the RoleWe are seeking a highly skilled Marketplace Trust Specialist to join our team at Eteam Workforce Private Corporation. As a key member of our Trust and Safety team, you will play a critical role in ensuring the integrity of our platform.Key ResponsibilitiesPerform manual moderation functions for incoming listings and users from various...
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Marketplace Trust Specialist
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Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Marketplace Trust Specialist to join our team at Eteam Workforce Private Corporation. As a key member of our Trust and Safety team, you will play a critical role in ensuring the integrity of our marketplace.Key Responsibilities:Perform manual moderation functions for incoming listings/users...
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