Marketplace Trust Specialist

2 days ago


Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
About the Role

We are seeking a highly skilled Marketplace Trust Specialist to join our team at Eteam Workforce Private Corporation. As a key member of our Trust and Safety team, you will play a critical role in ensuring the integrity of our platform.

Key Responsibilities
  • Perform manual moderation functions for incoming listings and users from various sources.
  • Ensure listings and users on our platform comply with our policies.
  • Identify and act on suspicious or undesirable content or behavior on our platform.
  • Perform moderation functions using different tools.
  • Identify areas of improvement and suggest solutions to enhance user experience and keep the marketplace safe.
  • Respond to tickets related to fraud, disputes, account enforcement, and authority requests.
  • Respond to escalations from different channels within the organization.
Qualifications
  • Bachelor's/College degree in Business, Management, or IT-related courses.
  • At least 1 year of experience in Trust and Safety, handling fraud and/or scams as a Content Moderator.
  • Basic proficiency with office software like Microsoft Office, Google Docs, and relevant industry-specific programs.
  • Detail-oriented mindset to spot patterns quickly even with limited variables.
  • Highly analytical in discerning different levels of content compliance.
  • Conversant in English and Filipino, both verbally and in writing.
  • Good interpersonal skills and a team player.
  • Great passion for technology and self-growth.
  • Tech-savvy, requiring minimal training to learn new systems and technology.
  • Ability to work in a fast-paced, high-pressure, deadline-driven environment.
  • Strategic thinking and outstanding problem-solving skills, with a positive attitude.
  • Willingness to work on a 12-month contract.


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