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MX Trust Specialist
1 month ago
We are seeking a highly skilled Marketplace Content Integrity Associate to join our team at Eteam Workforce Private Corporation. As a key member of our Trust and Safety team, you will play a critical role in ensuring the integrity of our platform by performing content moderation functions.
Key Responsibilities- Perform manual moderation functions for incoming listings and users from various sources of report.
- Ensure listings and users on our platform comply with our policies.
- Identify and act on suspicious or undesirable content or behavior on our platform.
- Perform moderation functions using different tools.
- Identify areas of improvement and suggest solutions to enhance user experience and keep the marketplace safe.
- Respond to tickets related to fraud, disputes, account enforcement, and authority requests.
- Respond to escalations from different channels within the organization.
- Bachelor's/College degree in Business, Management, or IT-related courses.
- Background in quality assurance or administrative experience.
- Basic proficiency with office software like Microsoft Office, Google Docs, and relevant industry-specific programs.
- Detail-oriented mindset to spot patterns quickly even with limited variables.
- Highly analytical in discerning different levels of content compliance.
- Conversant in English and Filipino, both verbally and in writing.
- Good interpersonal skills and a team player.
- Great passion for technology and self-growth.
- Tech-savvy, requiring minimal training to learn new systems and technology.
- Ability to work in a fast-paced, high-pressure, deadline-driven environment.
- Strategic thinking and outstanding problem-solving skills, with a positive attitude.
We offer a 12-month contract with a competitive salary of P22,000. You will also have the opportunity to work from home with a laptop provided.
