Risk Account Specialist

3 days ago


Pasig, National Capital Region, Philippines Hr1001 Full time
About the Role

We are seeking a highly skilled Risk Account Specialist to join our team. As an E-Payment Support Associate, you will play a critical role in delivering exceptional customer experiences and ensuring the highest quality of support to our users.

Key Responsibilities:

  • Provide top-notch support to users via multiple channels, including phone, chat, and email.
  • Responsible for resolving user issues and escalating complex cases to the rest of the team when necessary.
  • Collaborate with cross-functional teams to drive business outcomes and achieve customer satisfaction.

Requirements:

  • Bachelor's degree graduate.
  • At least 2 years of BPO work experience.
  • Preferably with omnichannel support experience (voice, chat, and email).
  • Experience with payments, risk, compliance, or the financial industry is an advantage.
  • Able and willing to work on a rotational shift pattern, which will include holidays and weekends.

About Us

At Hr1001, we are passionate about helping brands achieve their business outcomes by providing outstanding customer experience (CX). Our global team of CX professionals excels at resolving customer issues, driving sales, and safeguarding online communities on behalf of our clients who outsource their CX needs to us.

We serve clients in fintech, gaming, technology, home sharing, and travel, digital advertising and social media, streaming, and e-commerce.

Our CX expertise, innovative technology, proven track record, and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.



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