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Marketplace Trust Specialist
1 month ago
We are seeking a highly skilled and detail-oriented Marketplace Trust Specialist to join our team at Eteam Workforce Private Corporation. As a key member of our Trust and Safety team, you will play a critical role in ensuring the integrity of our marketplace.
Key Responsibilities:
- Perform manual moderation functions for incoming listings/users from different sources of report.
- Ensure listings and users in our platform are compliant to our policies.
- Identify and act on suspicious or undesirable content or behavior in our platform.
- Perform moderation functions using different tools.
- Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
- Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
- Respond to escalation from different channels in the organization.
Requirements:
- Educational Background and Work Experience: Experience in payment dispute (chargeback) management/representment and documentation, knowledge of chargeback regulations and industry standards, Bachelor's/College degree in Business, Management, or IT related courses, background on quality Assurance or Administrative experience.
- Technical Skills Required: Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs, detail-oriented mindset – to spot patterns quickly even with limited variables, highly analytical in discerning different levels of content compliance.
- Others: Conversant in English & Filipino whether verbal or written, good interpersonal skills and is a team player, great passion for technology and self-growth, tech-savvy; requires minimum training to learn new systems & technology, ability to work in a fast-paced, high-pressure, deadline-driven environment, strategic thinking and an outstanding problem-solving skills and overall positive attitude.
What We Offer:
- A 12-month contract with a competitive salary.
- A work-from-home setup that allows for flexibility and work-life balance.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
