Trust and Safety Associate

2 weeks ago


Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

About Eteam Workforce Private Corporation

Marketplace Trust and Safety Content Associate

As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where the company operates.

Key Responsibilities
  • Perform manual moderation functions for incoming listings/users from different sources of report.
  • Ensure listings/users in our platform are compliant to our policies.
  • Identify and act on suspicious or undesirable content or behavior in our platform.
  • Perform moderation functions using different tools.
  • Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
  • Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
  • Respond to escalation from different channels in the organization.
Requirements
  • Bachelor's/College degree in Business, Management, or IT related courses.
  • Must have 1 year plus of experience in Trust & Safety/handling fraud and/or scams as a Content Moderator.
  • Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.
  • Detail oriented mindset – to spot patterns quickly even with limited variables.
  • Highly analytical in discerning different levels of content compliance.
  • Conversant in English & Filipino whether verbal or written.
  • Good interpersonal skills and is a team player.
  • Great passion for technology and self-growth.
  • Tech-savvy requires minimum training to learn new systems & technology.
  • Ability to work in a fast-paced, high-pressure, deadline-driven environment.
  • Strategic thinking and an outstanding problem-solving skills and overall positive attitude.
  • Must be willing to work on a 12-month contract.

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