Marketplace Trust Specialist

2 weeks ago


Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

As a Trust and Safety Content Associate at Eteam Workforce Private Corporation, you will play a pivotal role in maintaining the integrity of our online marketplace. Reporting directly to the Trust and Safety Associate Manager, you will oversee content moderation across various platforms and countries where we operate.

The ideal candidate will possess strong analytical skills, with the ability to identify and address suspicious content or behavior. You will be responsible for manually moderating incoming listings and users, ensuring compliance with our policies and regulations.

Key responsibilities include:


  1. Performing manual moderation functions for incoming listings and users
  2. Ensuring listings and users are compliant with our policies
  3. Identifying and addressing suspicious or undesirable content or behavior
  4. Responding to tickets related to fraud, disputes, account enforcement, and authority requests
  5. Collaborating with internal teams to identify areas of improvement and suggest solutions to enhance user experience

Qualifications include:


  • Bachelor's degree in Business, Management, or IT-related fields
  • Experience in payment dispute management and chargeback regulations
  • Technical skills in Microsoft Office, Google Docs, and industry-specific programs
  • Strong analytical mindset, attention to detail, and excellent communication skills
  • Ability to work in a fast-paced, high-pressure environment
  • Conversant in English and Filipino, both verbally and written

We offer a dynamic work-from-home environment with a competitive salary range of Php21,000 to Php23,000. If you're passionate about technology and self-growth, with a strong passion for maintaining online integrity, we encourage you to apply for this exciting opportunity.



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