Marketplace Trust

4 weeks ago

Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
Marketplace Trust & Safety Content Associate

**About the Role**

We are seeking a highly skilled Marketplace Content Associate to join our team at Eteam Workforce Private Corporation. As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager and be responsible for performing content moderation in all areas related to Trust and Safety across all countries where the company operates.

**Key Responsibilities**

- Perform manual moderation functions for incoming listings/users from different sources of report.
- Ensure listings and users in our platform are compliant to our policies.
- Identify and act on suspicious or undesirable content or behavior in our platform.
- Perform moderation functions using different tools.
- Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
- Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
- Respond to escalation from different channels in the organization

**Requirements**

- Bachelor's/College degree in Business, Management, or IT related courses
- Must have 1 year plus of experience in Trust &Safety/handling fraud and/or scams as a Content Moderator
- Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.
- Detail oriented mindset – to spot patterns quickly even with limited variables
- Highly analytical in discerning different levels of content compliance.

**What We Offer**

- Salary Offer: P22,000
- 12 months - contract (subject for regularization)
- Day Shift
- Laptop Provided

**Why Join Us**

We are a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. If you are a motivated and detail-oriented individual with a passion for technology and self-growth, we encourage you to apply for this exciting opportunity.

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