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Marketplace Trust Specialist

1 month ago

Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
About the Role

We are seeking a highly skilled Marketplace Trust Specialist to join our team at Eteam Workforce Private Corporation. As a key member of our Trust and Safety team, you will play a critical role in ensuring the integrity of our platform.

Key Responsibilities
  • Perform manual moderation functions for incoming listings/users from different sources of report.
  • Ensure listings and users in our platform are compliant to our policies.
  • Identify and act on suspicious or undesirable content or behavior in our platform.
  • Perform moderation functions using different tools.
  • Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
  • Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
  • Respond to escalation from different channels in the organization.
Requirements
  • Educational Background and Work Experience
  • Nice to have
  • Experience in payment dispute (chargeback) management/representment and documentation
  • Knowledge of chargeback regulations and industry standards
  • Bachelor's/College degree in Business, Management, or IT related courses
  • Background on quality Assurance or Administrative experience
  • Technical Skills Required
  • Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.
  • Detail oriented mindset – to spot patterns quickly even with limited variables
  • Highly analytical in discerning different levels of content compliance
  • Others
  • Conversant in English & Filipino whether verbal or written
  • Good interpersonal skills and is a team player
  • Great passion for technology and self-growth
  • Tech-savvy; requires minimum training to learn new systems & technology
  • Ability to work in a fast-paced, high-pressure, deadline-driven environment
  • Strategic thinking and an outstanding problem-solving skills and overall positive attitude
  • Must be willing to work on a 12-month contract
  • Must have a work from home setup