Contact Center Leadership Position

About the RoleThe successful candidate will possess a strong background in Workforce Management, with expertise in scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multi-channel contact center environment.Main Responsibilities:Lead a geographically dispersed team of analysts responsible for planning,...

Job SummaryThe Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the Associate Director is responsible for the development and implementation of all operational strategy that ensures that performance, culture, and overarching...

We are seeking a highly experienced Contact Center Operations Director to join our team at Transcom Worldwide. As a key member of our leadership team, you will be responsible for leading the development and execution of strategies to drive business growth and improve operational efficiency.This is an exciting opportunity for a motivated individual with a...

About the RoleWe are seeking an experienced Contact Center Team Lead to join our Mass Markets team. The successful candidate will be responsible for leading a team of 5-10 supervisors, coaching and developing their skills to achieve exceptional customer service outcomes.The ideal candidate will have a proven track record in call center operations management,...

Job OverviewThis leadership role is responsible for managing contact center operations, supervising sales teams, and driving business growth through innovative strategies. The ideal candidate will possess exceptional leadership skills, creativity, and dedication to people.The successful candidate will demonstrate good business judgment, acumen, and...

Company OverviewMCI is a global leader in Business Process Outsourcing (BPO), specializing in delivering tailored solutions to meet the diverse needs of our clients. With a strong commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.Our high growth organization has an entrepreneurial culture, offering a...

Job SummaryWe are seeking a dedicated Contact Center Agent to join our team in supporting our Retail Fashion account. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across multiple channels.Main Responsibilities:Manage customer inquiries and resolve issues promptly to achieve first...

About the RoleWe are seeking an experienced Call Center Leadership professional to join our team at Mass Markets. As a Customer Service Supervisor I, you will be responsible for driving sales through the actions of others, managing a team of customer service representatives, and ensuring exceptional customer experiences.Main Responsibilities:Recruit, train,...

About the RoleWe are seeking an experienced Contact Center Leader to oversee the day-to-day activities of our customer service team. The successful candidate will have a proven track record of improving customer satisfaction, reducing wait times, and increasing sales conversions.Lead a team of customer service representatives to achieve performance goals and...

About the JobThis role is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operations Management is responsible for the development and implementation of all operational strategy that ensures performance, culture, and overarching contact center controls...

About MCIMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting,...

At GDV Stackph, we believe that every client deserves exceptional customer service. That's why we're looking for talented Contact Center Specialists to join our team.This role involves working in a virtual process, where you will be interacting with clients via phone, email, or chat. You will be responsible for resolving customer complaints, answering...

About the PositionThis is a full-time, local, on-site position that requires employees to report to work at one of our physical contact center locations.The ideal candidate would share and understand the high-growth objectives of the company.This position requires an advanced degree of leadership, creative thinking, and dedication to people.Key...

Join our team of dedicated professionals at Global Integrated Contact Facilities Inc. and make a real difference in people's lives. We are currently seeking Healthcare Professionals to join our team, providing exceptional customer service and working collaboratively with our healthcare team to deliver high-quality services.What We're Looking ForWe are...

Company Overview:Global Integrated Contact Facilities (GICF) is a leading provider of contact center solutions. We empower businesses to deliver exceptional customer experiences through our expertise in sales, client partnerships, and business development.

Leadership Opportunity in Collection OperationsCreditable Lending Corporation is looking for a seasoned Collection Operations Director to lead our consumer account recovery efforts.This is a leadership role that requires a strong understanding of collections principles and a proven ability to motivate and manage high-performing teams.Key...

RequirementsMinimum of 8 years of total call center experience or 1 year of call center management experience.Associate's degree or equivalent combination of education and relevant work experience.Exceptional interpersonal & communication skills.Strong supervisory experience including staff development.Advanced knowledge of Microsoft Office including...

Job Title: Market Leadership PositionCompany OverviewSan Miguel Foods is a leading food company that operates in the Philippines. We are committed to providing high-quality products and excellent customer service.Job DescriptionWe are seeking an experienced Senior Marketing Professional to lead our brand management team.The successful candidate will be...

We are seeking a Technology Leadership Position to join our team. In this role, you will be responsible for fostering a culture of data-driven decision-making within the organization, promoting the use of analytics to drive continuous improvement and innovation.You will serve as a technological thought leader and advocate for the adoption of new...

At ClearSource, we value our employees' happiness and well-being, which is why we offer a range of benefits to support their physical and mental health. Our comprehensive benefits package includes medical and dental insurance with free dependent coverage, group life insurance, paid time off (PTO), outstanding career growth, a passionate and innovative work...