Current jobs related to Call Center Leadership Role - Pasig, National Capital Region - Mass Markets

  • Call Center Operations Coordinator

    2 days ago

    Pasig, National Capital Region, Philippines V-Call Center Link Inc. Full time

    We are currently seeking a talented Customer Service Supervisor to join our team at V-Call Center Link Inc. As a key member of our customer service department, you will be responsible for leading our team of customer service representatives to provide exceptional service experiences to our clients.Key ResponsibilitiesSupervise daily operations, manage team...

  • Call Center Agent Role

    4 weeks ago

    Pasig, National Capital Region, Philippines Neksjob Full time

    Call Center Agent Role (With Experience) - Pasig 21kYour day-to-day in a nutshell:-Answering incoming calls from customers-Resolving customer inquiries/requests -Ensuring customer requests are handled in an appropriate and timely manner-Utilizing various client-based tools and applications for customer management and servicing-Providing cutting-edge service...

  • Call Center Agent Role

    3 weeks ago

    Pasig, National Capital Region, Philippines Neksjob Full time

    Call Center Agent Role (With Experience) - Pasig 21kYour day-to-day in a nutshell:-Answering incoming calls from customers-Resolving customer inquiries/requests -Ensuring customer requests are handled in an appropriate and timely manner-Utilizing various client-based tools and applications for customer management and servicing-Providing cutting-edge service...

  • Call Center Supervisor

    1 day ago

    Pasig, National Capital Region, Philippines MCI Full time

    The Customer Service Supervisor I position is a key role in our organization, responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The ideal candidate will have exceptional leadership skills, be highly organized, and possess a strong work ethic.Job Responsibilities:Leadership: Lead a team...

  • Call Center Operations Lead

    1 day ago

    Pasig, National Capital Region, Philippines MCI Full time

    Job SummaryWe are seeking an experienced Call Center Operations Lead to join our team. The successful candidate will be responsible for overseeing the daily operations of the call center, including workforce management, performance monitoring, and quality assurance.This is a key leadership role that requires strong organizational skills, attention to detail,...

  • Call Center Operations Management Expert

    1 day ago

    Pasig, National Capital Region, Philippines MCI Full time

    About the RoleThe Call Center Operations Management expert will be responsible for overseeing the day-to-day operations of our contact center, ensuring that performance, culture, and overarching controls and processes are aligned with corporate objectives.This role works closely with corporate leadership and requires a high degree of initiative, sound...

  • IT Assets and Software Professional

    3 days ago

    Pasig, National Capital Region, Philippines V-Call Center Link Inc. Full time

    Job Title: IT Assets and Software ProfessionalWe are looking for a seasoned IT Assets and Software Professional to join our team at V-Call Center Link Inc.About the RoleThis is a full-time position that requires 3-5 years of experience in IT asset management. The ideal candidate will have a Bachelor's degree and outstanding leadership skills.Key...

  • Call Center Sales Manager

    1 day ago

    Pasig, National Capital Region, Philippines MCI Full time

    About the RoleThe Call Center Sales Manager is responsible for leading a team of customer service representatives in a fast-paced contact center environment. The ideal candidate will have experience in sales, customer service, and leadership, with a proven track record of driving results and improving customer satisfaction.As a Call Center Sales Manager at...

  • Call Center

    1 week ago

    Pasig, National Capital Region, Philippines NEKSJOB Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.QualificationsNo Call Center Experience RequiredWith at...

  • Call Center

    4 weeks ago

    Pasig, National Capital Region, Philippines Neksjob Philippines Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.QualificationsNo Call Center Experience RequiredWith at...

  • Customer Service Supervisor

    2 days ago

    Pasig, National Capital Region, Philippines V-Call Center Link Inc. Full time

    As a Call Center Operations Coordinator, you will play a critical role in ensuring the smooth operation of our call center activities. Your primary responsibilities will include supervising daily operations, managing team performance, and driving process improvements to meet our quality and productivity targets.RequirementsBachelor's Degree holder (any...

  • IT Asset Manager

    3 days ago

    Pasig, National Capital Region, Philippines V-Call Center Link Inc. Full time

    Job Title: IT Asset ManagerWe are seeking a highly skilled IT Asset Manager to join our team at V-Call Center Link Inc.About the JobThis is a full-time position that requires 3-5 years of experience in IT asset management. The ideal candidate will have a Bachelor's degree and excellent communication skills.Key Responsibilities:Collaborate with cost center...

  • Corporate Asset Strategist

    3 days ago

    Pasig, National Capital Region, Philippines V-Call Center Link Inc. Full time

    Job Title: Corporate Asset StrategistV-Call Center Link Inc. is hiring a Corporate Asset Strategist to lead our team.About the PositionThis is a full-time role that requires 3-5 years of experience in IT asset management. The ideal candidate will have a Bachelor's degree and exceptional technical expertise.Key Responsibilities:Drive budget decisions by...

  • Asset Management Specialist

    3 days ago

    Pasig, National Capital Region, Philippines V-Call Center Link Inc. Full time

    Job Title: Asset Management SpecialistV-Call Center Link Inc. is hiring an Asset Management Specialist to join our team.About the PositionThis is a full-time role that requires 3-5 years of experience in IT asset management. The ideal candidate will have a Bachelor's degree and exceptional communication skills.Key Responsibilities:Influence budget decisions...

  • Call Center Agents

    1 week ago

    Pasig, National Capital Region, Philippines Neks Job Philippines Full time

    Virtual Process / Call Center Agents - Pasig 20kYour day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a...

  • Operations Team Lead

    2 days ago

    Pasig, National Capital Region, Philippines V-Call Center Link Inc. Full time

    As a seasoned BPO operations expert, you will be responsible for overseeing daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.Key ResponsibilitiesCollaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and...

  • Work in a Call Center

    3 weeks ago

    Pasig, National Capital Region, Philippines Neksjob Corporation Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications:At least HS Graduate (old curriculum)...

  • Call Center Agent

    4 weeks ago

    Pasig, National Capital Region, Philippines Neksjob Full time

    Call Center Agent - Experience not Required - Pasig Site - 21kDuties/Responsibilities:Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Qualifications:At least High School Graduate (old curriculum) / Senior High School Graduate (new...

  • Call Center Agent

    3 weeks ago

    Pasig, National Capital Region, Philippines Neksjob Full time

    Call Center Agent - Experience not Required - Pasig Site - 21kDuties/Responsibilities:Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Qualifications:At least High School Graduate (old curriculum) / Senior High School Graduate (new...

  • Call Center Agent

    4 weeks ago

    Pasig, National Capital Region, Philippines Neksjob Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Minimum Qualifications:With at least 6 months call...

Call Center Leadership Role

1 week ago

Pasig, National Capital Region, Philippines Mass Markets Full time
About the Role

We are seeking an experienced Call Center Leadership professional to join our team at Mass Markets. As a Customer Service Supervisor I, you will be responsible for driving sales through the actions of others, managing a team of customer service representatives, and ensuring exceptional customer experiences.

Main Responsibilities:
  1. Recruit, train, and develop a team of customer service representatives to ensure they have the skills and knowledge needed to deliver exceptional customer experiences.
  2. Implement strategies to drive sales growth and revenue expansion within the contact center.
  3. Collaborate with cross-functional teams to identify and resolve customer complaints and concerns.
  4. Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
Requirements:
  • Bachelor's degree in Business Administration or related field.
  • Minimum of 3 years of experience in a call center leadership role.
  • Proven track record of driving sales growth and revenue expansion.
  • Excellent communication and interpersonal skills.