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Customer Experience Leadership Position

7 days ago

Pasig, National Capital Region, Philippines MCI Full time
About MCI
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

We were named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the firstst time. We have ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Your Role
You will manage and develop supervisors and all other operational management associated with day-to-day contact center operations. You will be responsible for the development and implementation of all operational strategy that ensures performance, culture, and overarching contact center controls and processes are aligned with corporate and client objectives.

Key Responsibilities
- Manage Sales Supervisors
- Oversee quality, production, and hours
- Assist with the implementation of strategic sales plans, ensuring they are in alignment with corporate objectives
- Manage metrics, performance criteria, policies, and procedures to continuously improve call center productivity

What You Can Expect
- A fun, engaging work environment
- Opportunities for career growth and advancement
- Competitive compensation and benefits package
- Recognition and rewards for your contributions

Compensation Details
We offer a competitive compensation package, which includes a base salary, incentives, and benefits. Our compensation and benefits packages are designed to be competitive and to grow with you over time.