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Call Center Leadership Professional

1 week ago

Pasig, National Capital Region, Philippines Mass Markets Full time
Job Overview

This leadership role is responsible for managing contact center operations, supervising sales teams, and driving business growth through innovative strategies. The ideal candidate will possess exceptional leadership skills, creativity, and dedication to people.

The successful candidate will demonstrate good business judgment, acumen, and confidence while being flexible in their views. They will also be able to work collaboratively with multiple business units to acquire operational knowledge and execute departmental initiatives.

This role offers significant advancement opportunities within the company, with a focus on internal promotions.

Responsibilities and Deliverables
  • Manage day-to-day contact center operations, ensuring alignment with corporate and client objectives.
  • Develop and implement operational strategies to improve performance, culture, and overall control processes.
  • Collaborate with corporate leadership to drive business growth and success.
  • Maintain and develop relationships with key stakeholders, including customers, vendors, and employees.
  • Stay up-to-date with industry trends and competitor analysis, informing business decisions.