Contact Center Team Lead

About the RoleThe successful candidate will possess a strong background in Workforce Management, with expertise in scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multi-channel contact center environment.Main Responsibilities:Lead a geographically dispersed team of analysts responsible for planning,...

We are seeking a highly experienced Contact Center Operations Director to join our team at Transcom Worldwide. As a key member of our leadership team, you will be responsible for leading the development and execution of strategies to drive business growth and improve operational efficiency.This is an exciting opportunity for a motivated individual with a...

About the RoleWe are seeking an experienced Contact Center Leader to oversee the day-to-day activities of our customer service team. The successful candidate will have a proven track record of improving customer satisfaction, reducing wait times, and increasing sales conversions.Lead a team of customer service representatives to achieve performance goals and...

About the JobThis role is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operations Management is responsible for the development and implementation of all operational strategy that ensures performance, culture, and overarching contact center controls...

Company OverviewMCI is a global leader in Business Process Outsourcing (BPO), specializing in delivering tailored solutions to meet the diverse needs of our clients. With a strong commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.Our high growth organization has an entrepreneurial culture, offering a...

Job SummaryWe are seeking a dedicated Contact Center Agent to join our team in supporting our Retail Fashion account. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across multiple channels.Main Responsibilities:Manage customer inquiries and resolve issues promptly to achieve first...

At GDV Stackph, we believe that every client deserves exceptional customer service. That's why we're looking for talented Contact Center Specialists to join our team.This role involves working in a virtual process, where you will be interacting with clients via phone, email, or chat. You will be responsible for resolving customer complaints, answering...

Company Overview:Global Integrated Contact Facilities (GICF) is a leading provider of contact center solutions. We empower businesses to deliver exceptional customer experiences through our expertise in sales, client partnerships, and business development.

Job OverviewMass Markets is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. Our commitment to excellence and focus on innovation have established us as a trusted partner in the industry.The Cable Operations Supervisor oversees all aspects of our call center team,...

Job DescriptionMCI Military Recruitment is seeking an experienced Tax Customer Service Manager to lead our customer service team. This is a management-level position that requires prior experience in tax accounting, management, supervision, or customer service leadership.The ideal candidate will possess excellent communication skills, strong supervisory...

We are seeking a highly experienced Team Leader to join our team at Transcom Worldwide. As a Team Leader, you will be responsible for leading a team of analysts in planning, scheduling, monitoring, analyzing, and managing contact center queues based on historical and real-time workload, and staffing trends.This is an exciting opportunity for a motivated...

Ready to take charge of securing the digital future? We're on the hunt for an IT Security Lead to fortify our tech defenses and safeguard our systems. If you're passionate about cybersecurity and innovation, this role could be your perfect next stepQualifications:- 3-5 years' experience in IT, focusing on Technical Support, Systems, IT Security, and Network...

Mass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a highly skilled Call Center Customer Service Manager who...

At Transcom Worldwide, we are looking for a highly skilled Workforce Manager to lead our team in the Pasig site. As a Workforce Manager Lead, you will be responsible for overseeing the planning and scheduling of contact center operations, ensuring that we meet our service level and efficiency goals.This is an exciting opportunity for a motivated individual...

Join GICF as our IT Security Lead Ready to take charge of securing the digital future? We're on the hunt for an IT Security Lead to fortify our tech defenses and safeguard our systems. If you're passionate about cybersecurity and innovation, this role could be your perfect next step Qualifications:- 3-5 years' experience in IT, focusing on Technical Support,...

RequirementsMinimum of 8 years of total call center experience or 1 year of call center management experience.Associate's degree or equivalent combination of education and relevant work experience.Exceptional interpersonal & communication skills.Strong supervisory experience including staff development.Advanced knowledge of Microsoft Office including...

About Mass MarketsMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We pride ourselves on a high growth organization with...

About the Role:The Contact Center Supervisor is responsible for supervising a team of customer service representatives, providing coaching and development opportunities, and ensuring compliance with company policies and procedures. The successful candidate will have a proven track record in contact center management and excellent communication skills.

Job DescriptionThe Call Center Sales Manager oversees all aspects of our call center team. This involves managing a team of supervisors to help develop efficient operations, promote sales, and customer services. As a sales manager, you will ensure an exceptional customer experience in all customer touch-points, including phone service and digital...

Key Responsibilities:Lead a team of customer service representatives in delivering exceptional customer experiences.Develop and implement strategies to improve customer satisfaction and retention.Monitor and analyze performance metrics to identify areas for improvement.Mentor and coach representatives to enhance their skills and knowledge.