Contact Center Leader

About the RoleThe successful candidate will possess a strong background in Workforce Management, with expertise in scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multi-channel contact center environment.Main Responsibilities:Lead a geographically dispersed team of analysts responsible for planning,...

We are seeking a highly experienced Contact Center Operations Director to join our team at Transcom Worldwide. As a key member of our leadership team, you will be responsible for leading the development and execution of strategies to drive business growth and improve operational efficiency.This is an exciting opportunity for a motivated individual with a...

Company OverviewMCI is a global leader in Business Process Outsourcing (BPO), specializing in delivering tailored solutions to meet the diverse needs of our clients. With a strong commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.Our high growth organization has an entrepreneurial culture, offering a...

About the JobThis role is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operations Management is responsible for the development and implementation of all operational strategy that ensures performance, culture, and overarching contact center controls...

About the RoleWe are seeking an experienced Contact Center Team Lead to join our Mass Markets team. The successful candidate will be responsible for leading a team of 5-10 supervisors, coaching and developing their skills to achieve exceptional customer service outcomes.The ideal candidate will have a proven track record in call center operations management,...

Job SummaryWe are seeking a dedicated Contact Center Agent to join our team in supporting our Retail Fashion account. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across multiple channels.Main Responsibilities:Manage customer inquiries and resolve issues promptly to achieve first...

We are seeking a highly experienced Team Leader to join our team at Transcom Worldwide. As a Team Leader, you will be responsible for leading a team of analysts in planning, scheduling, monitoring, analyzing, and managing contact center queues based on historical and real-time workload, and staffing trends.This is an exciting opportunity for a motivated...

At GDV Stackph, we believe that every client deserves exceptional customer service. That's why we're looking for talented Contact Center Specialists to join our team.This role involves working in a virtual process, where you will be interacting with clients via phone, email, or chat. You will be responsible for resolving customer complaints, answering...

Company Overview:Global Integrated Contact Facilities (GICF) is a leading provider of contact center solutions. We empower businesses to deliver exceptional customer experiences through our expertise in sales, client partnerships, and business development.

RequirementsMinimum of 8 years of total call center experience or 1 year of call center management experience.Associate's degree or equivalent combination of education and relevant work experience.Exceptional interpersonal & communication skills.Strong supervisory experience including staff development.Advanced knowledge of Microsoft Office including...

Company Overview:CIS Bayad Center, Inc. is a leading provider of innovative financial solutions.Job Summary:We are seeking an experienced Product Owner to join our team and drive the vision, strategy, and timely delivery of our products.The successful candidate will work closely with cross-functional teams to deliver high-quality, innovative solutions that...

About the Role:The Contact Center Supervisor is responsible for supervising a team of customer service representatives, providing coaching and development opportunities, and ensuring compliance with company policies and procedures. The successful candidate will have a proven track record in contact center management and excellent communication skills.

Job DescriptionMCI Military Recruitment is seeking an experienced Tax Customer Service Manager to lead our customer service team. This is a management-level position that requires prior experience in tax accounting, management, supervision, or customer service leadership.The ideal candidate will possess excellent communication skills, strong supervisory...

Key RequirementsTo be successful in this role, you must have:A minimum of 5 years of Workforce Management experience in a Contact Center environment.At least 3 years of managing group/s of Workforce Analysts and/or Leaders providing end-to-end services to multiple campaigns, or combined agent headcount of more than 6,000.Solid experience in supporting...

About Mass MarketsMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We pride ourselves on a high growth organization with...

Join our team of dedicated professionals at Global Integrated Contact Facilities Inc. and make a real difference in people's lives. We are currently seeking Healthcare Professionals to join our team, providing exceptional customer service and working collaboratively with our healthcare team to deliver high-quality services.What We're Looking ForWe are...

Job DescriptionThe Sales Supervisor at Power Mac Center is a key member of the sales team, responsible for driving revenue growth and ensuring excellent customer service. This role involves setting sales targets, monitoring performance, training sales staff, and developing strategies to expand the company's market reach in premium gadgets and lifestyle...

Job OverviewThis leadership role is responsible for managing contact center operations, supervising sales teams, and driving business growth through innovative strategies. The ideal candidate will possess exceptional leadership skills, creativity, and dedication to people.The successful candidate will demonstrate good business judgment, acumen, and...

We are looking for a highly skilled Workforce Planning and Scheduling Expert to join our team at Transcom Worldwide. As a Workforce Planning and Scheduling Expert, you will be responsible for developing and executing strategies to plan and schedule contact center operations, ensuring that we meet our service level and efficiency goals.This is an exciting...

At Transcom Worldwide, we are looking for a highly skilled Workforce Manager to lead our team in the Pasig site. As a Workforce Manager Lead, you will be responsible for overseeing the planning and scheduling of contact center operations, ensuring that we meet our service level and efficiency goals.This is an exciting opportunity for a motivated individual...