Contact Center Operations Director

About the JobThis role is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operations Management is responsible for the development and implementation of all operational strategy that ensures performance, culture, and overarching contact center controls...

About the RoleWe are seeking a highly experienced Call Center Operations Director to join our Mass Markets team. The successful candidate will be responsible for leading a team of 5-10 supervisors, coaching and developing their skills to achieve exceptional customer service outcomes.The ideal candidate will have a proven track record in call center...

About the RoleWe are seeking an experienced Contact Center Team Lead to join our Mass Markets team. The successful candidate will be responsible for leading a team of 5-10 supervisors, coaching and developing their skills to achieve exceptional customer service outcomes.The ideal candidate will have a proven track record in call center operations management,...

Company OverviewMCI is a global leader in Business Process Outsourcing (BPO), specializing in delivering tailored solutions to meet the diverse needs of our clients. With a strong commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.Our high growth organization has an entrepreneurial culture, offering a...

Key ResponsibilitiesThe Operations Director will be responsible for overseeing the overall strategy and direction of the contact center. This includes managing budgets, developing forecasts, and analyzing key performance indicators (KPIs) to measure success.Develop and implement strategies to improve customer satisfaction and reduce churn rates.Manage a team...

About the RoleThe successful candidate will possess a strong background in Workforce Management, with expertise in scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multi-channel contact center environment.Main Responsibilities:Lead a geographically dispersed team of analysts responsible for planning,...

RequirementsMinimum of 8 years of total call center experience or 1 year of call center management experience.Associate's degree or equivalent combination of education and relevant work experience.Exceptional interpersonal & communication skills.Strong supervisory experience including staff development.Advanced knowledge of Microsoft Office including...

About the RoleWe are seeking an experienced Contact Center Leader to oversee the day-to-day activities of our customer service team. The successful candidate will have a proven track record of improving customer satisfaction, reducing wait times, and increasing sales conversions.Lead a team of customer service representatives to achieve performance goals and...

Job OverviewWe are seeking a highly skilled Workforce Director to lead our Contact Center team in achieving exceptional service levels and efficiency goals.

Job SummaryWe are seeking a dedicated Contact Center Agent to join our team in supporting our Retail Fashion account. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across multiple channels.Main Responsibilities:Manage customer inquiries and resolve issues promptly to achieve first...

At GDV Stackph, we believe that every client deserves exceptional customer service. That's why we're looking for talented Contact Center Specialists to join our team.This role involves working in a virtual process, where you will be interacting with clients via phone, email, or chat. You will be responsible for resolving customer complaints, answering...

Job SummaryThe Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the Associate Director is responsible for the development and implementation of all operational strategy that ensures that performance, culture, and overarching...

OverviewMass Markets, a leading Business Process Outsourcing (BPO) company, seeks an experienced Customer Service Operations Director to oversee all aspects of our call center team. As a sales manager, you will ensure exceptional customer experiences in all touch-points, including phone service and digital communication channels.

POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.As a high growth organization with an entrepreneurial culture, we...

About the Role:The Contact Center Supervisor is responsible for supervising a team of customer service representatives, providing coaching and development opportunities, and ensuring compliance with company policies and procedures. The successful candidate will have a proven track record in contact center management and excellent communication skills.

Company Overview:Global Integrated Contact Facilities (GICF) is a leading provider of contact center solutions. We empower businesses to deliver exceptional customer experiences through our expertise in sales, client partnerships, and business development.

About UsWe are a leading bank in the Philippines, committed to delivering innovative financial solutions to our customers. We are seeking a highly experienced Director of Technical Operations to join our team, responsible for designing, building, and maintaining our technical infrastructure and operations.Main ResponsibilitiesDesign and implement technical...

Company OverviewMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We have a commitment to excellence and a focus on innovation, establishing ourselves as a trusted partner in the industry.We are a high growth organization with an entrepreneurial...

About Mass MarketsMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We pride ourselves on a high growth organization with...

Job OverviewMed Metrix is seeking an experienced Operations Director to oversee the management and support of a team of Medical Claims Analysts. The successful candidate will be responsible for monitoring key performance measures, providing operational support, and ensuring compliance with medical billing policies and procedures.The Operations Director will...