Contact Center Specialist

About the RoleThe successful candidate will possess a strong background in Workforce Management, with expertise in scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multi-channel contact center environment.Main Responsibilities:Lead a geographically dispersed team of analysts responsible for planning,...

We are seeking a highly experienced Contact Center Operations Director to join our team at Transcom Worldwide. As a key member of our leadership team, you will be responsible for leading the development and execution of strategies to drive business growth and improve operational efficiency.This is an exciting opportunity for a motivated individual with a...

About the RoleWe are seeking an experienced Contact Center Leader to oversee the day-to-day activities of our customer service team. The successful candidate will have a proven track record of improving customer satisfaction, reducing wait times, and increasing sales conversions.Lead a team of customer service representatives to achieve performance goals and...

About the JobThis role is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operations Management is responsible for the development and implementation of all operational strategy that ensures performance, culture, and overarching contact center controls...

About the RoleWe are seeking an experienced Contact Center Team Lead to join our Mass Markets team. The successful candidate will be responsible for leading a team of 5-10 supervisors, coaching and developing their skills to achieve exceptional customer service outcomes.The ideal candidate will have a proven track record in call center operations management,...

Company OverviewMCI is a global leader in Business Process Outsourcing (BPO), specializing in delivering tailored solutions to meet the diverse needs of our clients. With a strong commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.Our high growth organization has an entrepreneurial culture, offering a...

Job SummaryWe are seeking a dedicated Contact Center Agent to join our team in supporting our Retail Fashion account. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across multiple channels.Main Responsibilities:Manage customer inquiries and resolve issues promptly to achieve first...

Company Overview:Global Integrated Contact Facilities (GICF) is a leading provider of contact center solutions. We empower businesses to deliver exceptional customer experiences through our expertise in sales, client partnerships, and business development.

RequirementsMinimum of 8 years of total call center experience or 1 year of call center management experience.Associate's degree or equivalent combination of education and relevant work experience.Exceptional interpersonal & communication skills.Strong supervisory experience including staff development.Advanced knowledge of Microsoft Office including...

About the Role:The Contact Center Supervisor is responsible for supervising a team of customer service representatives, providing coaching and development opportunities, and ensuring compliance with company policies and procedures. The successful candidate will have a proven track record in contact center management and excellent communication skills.

Job DescriptionMCI Military Recruitment is seeking an experienced Tax Customer Service Manager to lead our customer service team. This is a management-level position that requires prior experience in tax accounting, management, supervision, or customer service leadership.The ideal candidate will possess excellent communication skills, strong supervisory...

About Mass MarketsMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We pride ourselves on a high growth organization with...

About the PositionThis is a full-time, local, on-site position that requires employees to report to work at one of our physical contact center locations.The ideal candidate would share and understand the high-growth objectives of the company.This position requires an advanced degree of leadership, creative thinking, and dedication to people.Key...

Join our team of dedicated professionals at Global Integrated Contact Facilities Inc. and make a real difference in people's lives. We are currently seeking Healthcare Professionals to join our team, providing exceptional customer service and working collaboratively with our healthcare team to deliver high-quality services.What We're Looking ForWe are...

We are seeking an experienced and skilled IT Programmer to contribute to the development of high-quality software solutions at Global Integrated Contact Facilities.This role involves working on innovative projects, collaborating with a dynamic team, and applying strong problem-solving skills to deliver excellent results.Qualifications:Bachelor's degree in...

We are looking for a highly motivated Senior Product Specialist to join our team at Power Mac Center. In this role, you will be responsible for leading brainstorming sessions and concept development workshops with cross-functional teams.Main Responsibilities:Develop and implement product development strategies that align with company objectives.Collaborate...

Job Title: Asset Management SpecialistV-Call Center Link Inc. is hiring an Asset Management Specialist to join our team.About the PositionThis is a full-time role that requires 3-5 years of experience in IT asset management. The ideal candidate will have a Bachelor's degree and exceptional communication skills.Key Responsibilities:Influence budget decisions...

Job OverviewThis leadership role is responsible for managing contact center operations, supervising sales teams, and driving business growth through innovative strategies. The ideal candidate will possess exceptional leadership skills, creativity, and dedication to people.The successful candidate will demonstrate good business judgment, acumen, and...

Are you passionate about technology and innovation? Do you want to be part of a dynamic team that drives business growth through IT solutions? We are seeking a highly motivated Application Specialist to join our team at Power Mac Center.About the RoleAs an Application Specialist, you will be responsible for developing and implementing IT infrastructure...

Key Responsibilities:Lead a team of customer service representatives in delivering exceptional customer experiences.Develop and implement strategies to improve customer satisfaction and retention.Monitor and analyze performance metrics to identify areas for improvement.Mentor and coach representatives to enhance their skills and knowledge.