Workforce Management Director
3 days ago
Job Description:
Neksjob Philippines is seeking a Workforce Management Director to lead our Workforce Services team. This role involves overseeing the cost structure and budget, supporting sales efforts, driving operational efficiency, and leading strategic initiatives to ensure the successful delivery of all contracts and service-level agreements (SLAs).
Key Responsibilities:
- Manage the WFM cost structure and budget to ensure financial goals are met.
- Support Command Center leads in sales and Request for Proposal (RFP) responses, assisting in the development of sales materials, quotes, demos, and tours.
- Identify and pursue opportunities to expand the WFM service offerings into additional contracts.
- Ensure successful delivery on all contracts and meet SLAs across all functions.
Requirements:
- Bachelor's degree.
- 8-12 years of experience in Workforce Management, with a strong understanding of operational processes and performance metrics.
- At least 5 years of leadership experience, including team management and development.
- Expertise in forecasting and scheduling practices, with a focus on driving efficiency and resource optimization.
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