Director of Workforce Strategy and Operations

3 days ago


Mandaluyong City, National Capital Region, Philippines TOA Global Full time

Workforce and Capacity Management Director Job Description:

We are looking for a seasoned professional to join our team as a Workforce and Capacity Management Director. As a key member of our leadership team, you will be responsible for developing and implementing workforce and capacity strategies that drive operational excellence and alignment with business objectives.

Your Key Responsibilities Will Include:

  • Developing and Implementing Workforce Strategies: Analyze trends, forecast requirements, and align plans with business goals and organizational growth objectives.
  • Leading Operational Teams: Oversee daily workforce and capacity operations, ensure SLA compliance, manage schedules, track performance, and proactively address forecast deviations to meet demand.
  • Driving Data-Driven Decisions: Utilize data analytics for actionable insights, deliver regular KPI reports on performance and adherence, and lead the development of WFM tool optimization to enhance forecasting and efficiency.
  • Fostering Collaboration and Excellence: Manage and mentor the WFM and Capacity team, provide coaching and development opportunities, and serve as a subject matter expert in workforce management best practices.
  • Cultivating Stakeholder Relationships: Collaborate with Operations, HR, Finance, and other departments to optimize workforce processes, communicate strategies, updates, and challenges across the organization, and provide data-driven recommendations to leadership.
  • Improving Processes: Identify inefficiencies and implement process improvements to boost productivity and cost-effectiveness, drive continuous enhancements in forecasting, scheduling, and real-time adjustments, and stay current on industry trends to apply best practices.

What We Offer:

  • Competitive Salary:
  • Health Insurance and Life Insurance Coverage:
  • 21 Annual Paid Leaves:
  • Annual Increase (Annual Performance Review):
  • Tenure Recognition Program:
  • Access to Certifications and Courses from Ab2 Institute of Accounting:
  • Free Coffee and Chocolate Drinks:
  • Billiards, Table Tennis, or Foosball in Our Breakout Room:
  • Work-Life Balance and Logging Off on Time:
  • Genuinely Diverse, Caring, Supportive, and High Achieving Team Environment:
  • Ongoing Training, Development, and Career Progression Opportunities:


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