Capacity and Workforce Development Director

4 days ago


Mandaluyong City, National Capital Region, Philippines TOA Global Full time

Capacity and Workforce Development Director Job Description:

We are seeking an experienced and visionary leader to join our team as a Capacity and Workforce Development Director. As a key member of our leadership team, you will be responsible for developing and implementing workforce and capacity strategies that drive operational excellence and alignment with business objectives.

Your Key Responsibilities Will Include:

  • Developing and Implementing Workforce Strategies: Analyze trends, forecast requirements, and align plans with business goals and organizational growth objectives.
  • Leading Operational Teams: Oversee daily workforce and capacity operations, ensure SLA compliance, manage schedules, track performance, and proactively address forecast deviations to meet demand.
  • Driving Data-Driven Decisions: Utilize data analytics for actionable insights, deliver regular KPI reports on performance and adherence, and lead the development of WFM tool optimization to enhance forecasting and efficiency.
  • Fostering Collaboration and Excellence: Manage and mentor the WFM and Capacity team, provide coaching and development opportunities, and serve as a subject matter expert in workforce management best practices.
  • Cultivating Stakeholder Relationships: Collaborate with Operations, HR, Finance, and other departments to optimize workforce processes, communicate strategies, updates, and challenges across the organization, and provide data-driven recommendations to leadership.
  • Improving Processes: Identify inefficiencies and implement process improvements to boost productivity and cost-effectiveness, drive continuous enhancements in forecasting, scheduling, and real-time adjustments, and stay current on industry trends to apply best practices.

Why Join TOA Global?

  • Diversity and Inclusion: We passionately embrace diversity and inclusion in all aspects of our organization.
  • Values-Driven Culture: We live by our VALUES to cultivate and foster growth and innovation.
  • Opportunities for Growth: Ongoing training, development, and career progression opportunities.
  • Work-Life Balance: Log off on time and enjoy your personal life.


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