Workforce Optimization and Capacity Director

4 days ago

Mandaluyong City, National Capital Region, Philippines TOA Global Full time
Workforce & Capacity Management Director

Job Summary:

We are seeking an experienced and visionary Workforce & Capacity Management Director to lead and optimize our workforce and capacity strategies, ensuring operational excellence and alignment with business objectives.

About the Role:

  • Strategic Workforce Planning: Develop and implement workforce and capacity strategies by analyzing trends, forecasting requirements, and aligning plans with business goals and organizational growth objectives.
  • Operational Leadership: Oversee daily workforce and capacity operations, ensuring SLA compliance, managing schedules, tracking performance, and proactively addressing forecast deviations to meet demand.
  • Data Analytics: Lead and develop WFM tool optimization to enhance forecasting and efficiency, utilize data analytics for actionable insights, and deliver regular KPI reports on performance and adherence.
  • Team Leadership: Manage and mentor the WFM and Capacity team, fostering collaboration and excellence. Provide coaching and development opportunities and serve as a subject matter expert in workforce management best practices.
  • Stakeholder Management: Collaborate with Operations, HR, Finance, and other departments to optimize workforce processes. Communicate strategies, updates, and challenges across the organization and provide data-driven recommendations to leadership.
  • Process Improvement: Identify inefficiencies and implement process improvements to boost productivity and cost-effectiveness. Drive continuous enhancements in forecasting, scheduling, and real-time adjustments, while staying current on industry trends to apply best practices.

Personal Attributes:

  • Communication: Clear, concise, and compelling.
  • Presentation: High influencing ability, enjoys being on stage and is comfortable being at the center of driving a discussion.
  • Intelligence: A natural problem solver, with an ability to see the problem after the problem. Strong demonstrated commercial acumen.
  • Motivation: A daily driver, creates urgency, brings energy and solutions to every situation or audience.
  • Ambition: Unrealistically ambitious for growth and client success. Thinks big, wants to win big, and is passionate about taking people on that journey.
  • Leadership: An inclusive but decisive leadership style with a very goal-focused approach to helping others achieve more than they expect of themselves.

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