Workforce Services Manager

The Workforce Services Manager oversees Workforce Management (WFM), AP, and Quality Assurance (QA) teams, ensuring cost efficiency, budget management, operational excellence, and contract fulfillment.Responsibilities:Manage WFM AP and QA budgets to meet financial targets.Support sales efforts by assisting with RFPs, demos, and pricing strategies.Expand WFM...

Location: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving operational efficiency, and...

As a key member of our team, you will have the opportunity to contribute to our mission of delivering exceptional customer experiences through innovative workforce management solutions.

Job Title: Workforce Services ManagerAt Neksjob Philippines, we are looking for a highly skilled Workforce Services Manager to oversee our Workforce Management (WFM), Accounts Payable (AP), and Quality Assurance (QA) functional teams. The successful candidate will be responsible for managing the cost structure and budget, supporting sales efforts, driving...

We are looking for an experienced Workforce Services Director to join our team. In this role, you will lead industrialization of Best-in-Class Services across all contracts and develop strategies for increasing automation, standardization, and offshoring within WFM AP and QA.Key Responsibilities:Develop and implement strategies for increasing automation,...

At E-Solutions IT Services, we are seeking a highly skilled Workforce Management Analyst to join our team.Job OverviewThis is an excellent opportunity for individuals who are passionate about analyzing and optimizing workforce management processes in a fast-paced contact center environment.As a Workforce Management Analyst, you will be responsible for...

Job OverviewThe Workforce Services Manager at Neksjob is a key leadership role that oversees the workforce management, accounting and quality assurance teams. This position involves strategic planning, cost management, sales support, and operational efficiency.Main Responsibilities:Develop and implement strategies to improve operational efficiency and reduce...

We are seeking a talented Workforce Services Manager to join our team at Neksjob Corporation. As the ideal candidate, you will possess excellent leadership skills, with a proven track record in managing budgets, supporting sales efforts, and expanding services into new contracts.Job Overview:The Workforce Services Manager will be responsible for overseeing...

Work Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving...

Job Title: Workforce Services ManagerWork Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget,...

Job Description:Neksjob Philippines is seeking a Workforce Management Director to lead our Workforce Services team. This role involves overseeing the cost structure and budget, supporting sales efforts, driving operational efficiency, and leading strategic initiatives to ensure the successful delivery of all contracts and service-level agreements (SLAs).Key...

Neksjob seeks a Strategic Workforce Manager to oversee the management of our workforce. This role involves managing teams, driving efficiency, and leading strategic initiatives to ensure successful delivery of contracts and service-level agreements (SLAs).ResponsibilitiesManage the cost structure and budget to ensure financial goals are met.Support sales...

The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless operations across all areas of responsibility.RESPONSIBILITIES: - Manage the cost structure and budget for the WFM, AP, and QA functions. - Support Command Center leads in sales and RFP...

Project Shift Schedule: Mid Shift Project Rest Days: Weekends Off Location: MandaluyongJob Summary:The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless operations across all areas of responsibility.Responsibilities: - Manage the cost structure...

The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless operations across all areas of responsibility.RESPONSIBILITIES: - Manage the cost structure and budget for the WFM, AP, and QA functions. - Support Command Center leads in sales and RFP...

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionReal-time Monitoring: Analyze and monitor staffing levels, call volumes, and busy lines to ensure smooth operations.Optimize Performance: React to real-time situations and optimize skill sets to minimize call queues.WFM Tools Management: Utilize WFM tools like Avaya, CMS, Genesys, Verint,...

Job Title: Workforce Services Senior Manager --- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE ------OVERALL PURPOSE:The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless...

Job OverviewThe Workforce Operations Director plays a pivotal role in driving business success at Neksjob Corporation. This position requires a strategic thinker who can manage costs, drive sales, and lead initiatives to deliver high-quality services.About You:You will have a Bachelor's degree and 8-12 years of experience in Workforce Management.You will...

Job Title: Workforce Services Senior Manager --- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE ------OVERALL PURPOSE:The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless...

COMPANY PROFILE: A trusted company the provides IT consulting on application designsPosition: Workforce Analyst Company Industry: BPO / Consulting CompanyWork Location: Antipolo, RizalWork Schedule: Morning ShiftSalary: Php 30,000 -Php 38,000 grossWork Set Up: OnsiteJOB REQUIREMENTS:Bachelor's degree any related field.At least 3 years' experience in the...