Workforce Operations Director

3 days ago


Quezon City, National Capital Region, Philippines Neksjob Full time
Job Description

The Workforce Services Manager is a critical role within the Neksjob Corporation, responsible for overseeing the workforce management function. This position involves managing the cost structure and budget, supporting sales efforts, driving operational efficiency, and leading strategic initiatives to ensure successful contract delivery.

About the Role:

  • Manage the workforce management cost structure and budget to achieve financial goals.
  • Support Command Center leads in sales and proposal responses, developing sales materials, quotes, demos, and tours.
  • Pursue opportunities to expand service offerings into additional contracts.
  • Ensure successful contract delivery and meet service-level agreements across all functions.

Key Responsibilities:

  1. Develop and implement strategies for cost reduction and operational efficiency improvements.
  2. Lead the industrialization of Best-in-Class Services across all contracts.
  3. Provide direction on cost-to-serve initiatives and operational maturity enhancements.
  4. Foster innovation and continuous improvement across all groups.
  5. Responsible for resource development and growth within the teams under their management.

Requirements:

  • Bachelor's degree.
  • 8-12 years of experience in Workforce Management, with a strong understanding of operational processes and performance metrics.
  • At least 5 years of leadership experience, including team management and development.


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