Workforce Services Director

6 days ago


Quezon City, National Capital Region, Philippines Neksjob Philippines Full time
Job Title: Workforce Services Manager

At Neksjob Philippines, we are looking for a highly skilled Workforce Services Manager to oversee our Workforce Management (WFM), Accounts Payable (AP), and Quality Assurance (QA) functional teams. The successful candidate will be responsible for managing the cost structure and budget, supporting sales efforts, driving operational efficiency, and leading strategic initiatives to ensure the successful delivery of all contracts and service-level agreements (SLAs).

About This Role

This is a leadership position that requires a strong understanding of operational processes and performance metrics. The ideal candidate will have at least 5 years of leadership experience, including team management and development. Expertise in forecasting and scheduling practices, with a focus on driving efficiency and resource optimization, is also essential.

Main Responsibilities
  1. Manage Cost Structure and Budget: Ensure financial goals are met by effectively managing the WFM, AP, and QA cost structure and budget.
  2. Support Sales Efforts: Collaborate with Command Center leads to support sales and Request for Proposal (RFP) responses, developing sales materials, quotes, demos, and tours.
  3. Pursue Growth Opportunities: Identify and pursue opportunities to expand the WFM, AP, and QA service offerings into additional contracts.
  4. Ensure Successful Delivery: Oversee the successful delivery of all contracts and meet SLAs across all functions.
Skills and Qualifications
  • Bachelor's degree
  • 8-12 years of experience in Workforce Management
  • Strong understanding of operational processes and performance metrics
  • At least 5 years of leadership experience
  • Expertise in forecasting and scheduling practices


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