Workforce Services Director

4 days ago


Quezon City, National Capital Region, Philippines Neksjob Full time

We are looking for an experienced Workforce Services Director to join our team. In this role, you will lead industrialization of Best-in-Class Services across all contracts and develop strategies for increasing automation, standardization, and offshoring within WFM AP and QA.

Key Responsibilities:
  • Develop and implement strategies for increasing automation, standardization, and offshoring.
  • Lead the industrialization of Best-in-Class Services across all contracts.
  • Provide direction to the WFM team on cost-to-serve initiatives and operational efficiency improvements.
  • Drive operational maturity across all WFM AP and QA groups.

About the Role: This is an exciting opportunity to join a dynamic team and make a meaningful impact on our business. If you have experience in workforce management and leadership, we encourage you to apply.



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