Help Desk Support Specialist
1 week ago
Topserve Service Solutions, Inc. is seeking an experienced Help Desk Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Job Description:
- Respond promptly to customer inquiries and concerns via phone, emails, or chat.
- Resolve customer issues and complaints effectively and efficiently.
- Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
- Compile and submit accurate, regular, and timely reports as requested.
The ideal candidate will have experience working in a customer-facing role and possess excellent communication and problem-solving skills. You will also have strong organizational and time management skills, with the ability to work under pressure and meet deadlines.
Requirements:
- College graduate of any 4-year course
- Experience as a Customer Service Representative
- Female/Male
- Computer literate (Excel/MS Word)
Benefits:
As a valued member of our team, you will enjoy a competitive salary of $45,000 per year, along with opportunities for professional growth and development. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a generous paid time off policy.
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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