Help Desk Professional

2 weeks ago


Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time
About the Role

We are seeking highly skilled and experienced individuals to join our team as Help Desk Professionals. This role involves providing exceptional customer service and technical support to clients across various channels.

Responsibilities
  • Prioritize and manage multiple customer interactions simultaneously, ensuring timely resolution of issues.
  • Develop and maintain a comprehensive understanding of client systems and technologies to provide informed support.
  • Collaborate with internal teams to identify and escalate complex issues, driving process improvements and enhancements.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to deliver innovative solutions.
Requirements
  • Bachelor's degree in a related field or equivalent work experience.
  • A minimum of 6-17 months of experience in help desk or technical support roles, preferably in a BPO environment.
  • Demonstrated expertise in handling multiple support channels, including email, phone, and chat.
  • Ability to work flexible schedules, including night shifts, and adapt to changing priorities.
  • Amenability to work onsite in a dynamic office environment.
What We Offer
  • A competitive salary range of $15-$25/hour, commensurate with experience.
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
  • A collaborative and inclusive work environment that values diversity, equity, and inclusion.


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