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Process Training Manager

1 week ago

Quezon City, National Capital Region, Philippines WNS Full time
Company Overview:

We are a global Business Process Management (BPM) leader offering business value to 400+ clients by combining operational excellence with deep domain expertise in key industry verticals. Our company has over 10 years of experience in delivering full spectrum BPM services, making us one of the fastest growing centers in the country. We offer a range of BPM services including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

Job Description:

We are seeking a highly skilled Process Training Manager to join our team in the Philippines. The successful candidate will be responsible for developing and delivering training solutions that meet business needs, identifying training needs by consulting with stakeholders and using needs assessments, and optimizing training processes for efficiency. They will also select and manage resources, including working with internal employees to develop and deliver training, and managing the technologies and technical personnel required to develop, manage and deliver training.

Responsibilities:
  • Developing and delivering training solutions that meet business needs
  • Identifying training needs by consulting with stakeholders and using needs assessments
  • Selecting and managing resources