Retail Training Manager

6 days ago


Quezon City, National Capital Region, Philippines Blaseek Full time

Job Summary:We are seeking a highly motivated Retail Training Manager to lead the training and development initiatives for our retail teams. This role will be responsible for designing, implementing, and evaluating training programs that enhance employee performance, improve customer service, and drive sales growth. The ideal candidate has a strong background in retail management, employee coaching, and instructional design.Key Responsibilities:Develop and execute training programs tailored to the needs of retail staff, focusing on sales techniques, customer service, product knowledge, and operational efficiency.Conduct onboarding programs for new hires to ensure a smooth transition and alignment with company values.Implement leadership development programs to enhance the capabilities of store managers and supervisors.Regularly assess training effectiveness through performance evaluations, feedback, and key performance indicators (KPIs).Collaborate with retail management and HR to identify skill gaps and create targeted learning solutions.Stay updated on industry trends and best practices to continuously improve training strategies.Organize and lead workshops, coaching sessions, and e-learning initiatives.Ensure all training materials comply with company policies and retail standards.Required Skills & Competencies:Strong leadership and coaching abilitiesExcellent communication and presentation skillsProven ability to develop and deliver engaging training contentKnowledge of adult learning principles and training methodologiesData-driven mindset to track training effectivenessAbility to work cross-functionally with various teamsQualifications:Bachelor's degree in Business, Human Resources, Education, or a related fieldMinimum 3-5 years of experience in retail training, learning & development, or a similar roleExperience in the retail industry is a mustProficiency in using Learning Management Systems (LMS) and other training toolsStrong analytical and problem-solving skills


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