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Corporate Training Specialist

7 days ago

Quezon City, National Capital Region, Philippines Afni, Inc. Full time
Responsibilities

The ideal candidate will have a degree in Training/Development or a related field and at least two to five years' experience in design, development, and delivery of training materials in the call center industry or environment.

  • Selects or develops training aids, including instructor-led Training, Computer Based Training, handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and reference works (40% of work time).
  • Develops training curricula and/or recommends or utilizes programs that meet instructional goals and objectives, including use and support of a Learning Management System (20% of work time).
  • Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, meetings, and cooperative learning workshops (15% of work time).
  • Evaluates effectiveness of training and development programs and utilizes relevant evaluation and quality data to revise or recommend changes in instructions, methods, or processes (15% of work time).