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Customer Service Training Manager

2 weeks ago

Quezon City, National Capital Region, Philippines Job Resources Full time

We're looking for an experienced Customer Service Training Manager to lead our training initiatives. The ideal candidate will have a strong background in customer service and training, with excellent leadership and communication skills.

Responsibilities:

  • Develop and implement training programs to improve customer service skills
  • Collaborate with QA team to identify areas for improvement
  • Evaluate training effectiveness and make recommendations for improvement
  • Provide coaching and feedback to trainees
  • Ensure compliance with company policies and procedures

Requirements:

  • Bachelor's Degree in Business or related field
  • At least five years experience in customer service or training management
  • Strong leadership and communication skills
  • Ability to work independently and as part of a team
  • Knowledge of project management tools and techniques