BPO Training Manager

Summary:Responsible for all administrative and reporting activities of the Training Organization.Responsibilities: Provide support to the new hire training process including, but not limited to, scheduling, obtaining system logins, resolution of time-in issues, material preparation, etc Coordinate setup of pre and post-training sessions including, but...

Position Purpose:The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.Essential Functions and...

Join the Acquire BPO Family – Be a Support Leader TodayAre you ready to take the next step in your career with one of the top BPO companies in the Philippines? Whether you're a seasoned professional or looking to level up your leadership journey, Acquire BPO is here to guide you every step of the wayWhy Choose Acquire BPO?- Competitive Pay: Earn...

Required Skills and QualificationsTo be successful in this role, you will need to have at least 2 years of experience in training and development, preferably in the BPO industry. You must also have excellent communication and coaching skills, as well as the ability to analyze sales data and identify areas for improvement.

Minimum Job Requirements (Education, Experience, Skills):  Bachelor's Degree education. Amenable to work on all Afni Sites Fixed night shift Three to five years' experience in leading the training delivery function in the call center industry is preferred. Shall lead the implementation of all training strategies  Impressive...

Minimum Job Requirements (Education, Experience, Skills):  Bachelor's Degree education. Amenable to work on all Afni Sites Fixed night shift Three to five years' experience in leading the training delivery function in the call center industry is preferred. Shall lead the implementation of all training strategies  Impressive...

Facilitate Training Class/es Promote and maintain quality standards and targets Provide and Analyze variety of daily/weekly/monthly reports to optimize performance Provide quality monitoring feedback to Team Leaders and Managers. Achieve team/department targets and objectives Ensure all initiatives are completed in a timely manner, creating a...

Trainers will deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Essential Functions and Responsibilities:Deliver training and instruction to engage and stimulate existing and newly...

BPO Agent - with Experience - Bridgetowne - 24kYour day-to-day in a nutshell:Managing incoming customer calls and emails Addressing customer questions, concerns, and service requestsEnsuring efficient and accurate resolution of customer issues Leveraging client-specific tools and software to track and manage customer interactions Delivering exceptional...

BPO Agent / Sales - QC Site - 25kYour day-to-day in a nutshell:Managing incoming customer calls and emails Addressing customer questions, concerns, and service requestsEnsuring efficient and accurate resolution of customer issues Leveraging client-specific tools and software to track and manage customer interactions Delivering exceptional service with...

BPO Agent - with Experience - Bridgetowne - 24kYour day-to-day in a nutshell:Managing incoming customer calls and emails Addressing customer questions, concerns, and service requestsEnsuring efficient and accurate resolution of customer issues Leveraging client-specific tools and software to track and manage customer interactions Delivering exceptional...

BPO Agent / Sales - QC Site - 25kYour day-to-day in a nutshell:Managing incoming customer calls and emails Addressing customer questions, concerns, and service requestsEnsuring efficient and accurate resolution of customer issues Leveraging client-specific tools and software to track and manage customer interactions Delivering exceptional service with...

Job Hiring Alert - BPO Specialist - With / Without Experience - Quezon Site - Up to 24kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

Job Hiring Alert - BPO Specialist - With / Without Experience - Quezon Site - Up to 24k Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

Job Hiring Alert - BPO Specialist - With / Without Experience - Quezon Site - Up to 24kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

Your day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requestsEnsuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly, confident and knowledgeable mannerWhat are...

Join the Acquire BPO Family – Be a Support Leader TodayAre you ready to take the next step in your career with one of the top BPO companies in the Philippines? Whether you're a seasoned professional or looking to level up your leadership journey, Acquire BPO is here to guide you every step of the wayWhy Choose Acquire BPO?- Competitive Pay: Earn...

Shift: Shifting Schedule (predominantly Night Shift)Work setup: Onsite (Mandaluyong)Industry: BPORequirements:> 2 years of training experience in BPO Telco Sales account> At least 2 years completed in college> Preferably can start immediatelyScope:Guide the Sales agents and teams to improve sales performance and customer satisfaction through training,...

Your day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requestsEnsuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly, confident and knowledgeable mannerWhat are...

Job Summary:We are seeking a highly motivated Retail Training Manager to lead the training and development initiatives for our retail teams. This role will be responsible for designing, implementing, and evaluating training programs that enhance employee performance, improve customer service, and drive sales growth. The ideal candidate has a strong...