Global Travel Services Lead

7 days ago


Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

**Job Requirements:**

To succeed in this role, you will need:

Key Responsibilities:

  1. Lead and manage travel operations teams, focusing on process improvements and performance enhancement.
  2. Develop and implement strategies to drive revenue growth, reduce costs, and improve customer satisfaction.
  3. Collaborate with cross-functional teams to ensure alignment and effective communication.
  4. Analyze data to identify trends, opportunities, and areas for improvement.
  5. Implement corrective actions based on insights and drive process optimization initiatives.

Preferred Qualifications:

  • Bachelor's Degree Holder
  • Expertise in multiple GDS platforms, including Amadeus.
  • In-depth knowledge of international ticketing, exchanges, and refunds.
  • Minimum requirement of at least 2 years with relevant experience as a Senior Operations Manager working in a Travel Account.
  • Experience with GDS preferred
  • Amenable to be assigned in Quezon City
  • Strong verbal communication skills in English.
  • Proficiency in Microsoft Office, especially PowerPoint and Excel.


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