Travel Agent

2 days ago

Manila, National Capital Region, Philippines Goway Travel Full time

Company Overview:

Goway Travel is a leading travel company that connects globetrotters with unique destinations worldwide. We're a close-knit family that values inclusivity, diversity, and innovation.

Salary and Benefits:

We offer a competitive salary with added support incentives, paid personal days, birthdays off, RRSP employer matching, and comprehensive health benefits package.

Job Description:

  • To ensure accurate and efficient management of travel bookings, including quotes, cancellations, and changes.
  • To work within the TravelBox system and GDS to manage daily queues, resolve fare discrepancies, and handle client requests promptly and professionally.
  • To follow up with clients to confirm bookings, handle payment verifications, and provide excellent customer service throughout.

Key Responsibilities:

  1. To ensure all quotes are properly entered into in-house reservation system (TravelBox), with all notes advising rules of ticketing deadline, changes and cancellation penalties.
  2. To ensure all Queues (GDS and TravelBox) are checked and cleared daily.
  3. To ensure all PNR's/TravelBox files have been properly remarked with action or information notes every time you speak with a client or travel agent.
  4. All quotes and bookings are followed up with a phone call to ensure agent/client has received and understands what was quoted.
  5. All quotes are followed up to ensure the sale is closed.
  6. All agents/clients are asked at time of booking for seats, meals, rewards, and frequent flyer numbers.
  7. Errors on fares in either GDS or TravelBox are immediately reported to your Team Lead or manager.
  8. You are properly logged into your phone for your entire shift time (e.g., available status is set).
  9. All calls are handled professionally using appropriate business etiquette with the utmost professional care.
  10. All requests are taken care of same day, including quotes, changes, and complaints.
  11. Invoices, commission refunds, E-tickets are sent out same day ticket has been issued or full payment has been made on file.
  12. All script notes for re-issues, new tickets, and refunds are properly filled in before queuing to ticketing.
  13. Route specific assignments will be assigned to ensure we are competitive and up to date.
  14. All credit card payments and check payments are verified to ensure details are correct before issuing.
  15. Additionally, to your daily responsibilities, you will also be assigned certain queue management responsibilities.

  • Webfares Agent

    2 days ago

    Manila, National Capital Region, Philippines Goway Travel Full time

    Job Type: Full TimeLocation: Manila Remote/HybridReporting to: Webfares Team LeadThe Role:As a Webfares Agent at Goway Travel, your primary responsibility is to ensure accurate and efficient management of travel bookings, including quotes, cancellations, and changes. You'll work within the TravelBox system and GDS to manage daily queues, resolve fare...

  • Full Time WFH Life Insurance Agent

    3 days ago

    Manila, National Capital Region, Philippines JOHN LEMUEL M CARINO - INSURANCE AGENT Part time

    Job SummaryWe are seeking a highly motivated and results-driven individual to join our team as a WFH Insurance Agent. As a WFH Insurance Agent, you will be responsible for developing and maintaining strong relationships with clients and identifying new business opportunities.Responsibilities:Travel extensively both locally and internationallyEmbark on a...

  • Customer Service Representative

    3 days ago

    Manila, National Capital Region, Philippines Goway Travel Full time

    About the Role:As a Help Desk Coordinator at Goway Travel, you will serve as the primary contact for staff experiencing issues with our Reservation System. Your role involves assessing reported cases, gathering information, troubleshooting problems, and either providing solutions or escalating issues as necessary.Your key responsibilities include managing...

  • Prudential Life Insurance Remote Career

    3 days ago

    Manila, National Capital Region, Philippines JOHN LEMUEL M CARINO - INSURANCE AGENT Part time

    Job DetailsThis is an excellent opportunity for a skilled and ambitious individual to join our team as a WFH Insurance Agent. As a WFH Insurance Agent, you will have the freedom to work from home and enjoy a more balanced lifestyle.Key Requirements:Be comfortable with travel and explorationExhibit a strong work ethic and a willingness to learnPossess a...

  • Crew Travel Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Carnival Full time

    CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Crew Travel Specialist available.Only candidates located in the Philippines to apply. Job Summary:Ensure authorized travelers of Carnival Cruise Line, All Brands Group (shipboard and shoreside personnel), contractors and concierge have confirmed travel...

  • Crew Travel Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Carnival Cruise Line Full time

    Job ID: 10010 Location: Manila Date posted: 02/20/2025 Work Style: Hybrid Job Description: CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines, currently has a Crew Travel Specialist available. Only candidates located in the Philippines to apply. Job Summary: Ensure authorized travelers of Carnival Cruise Line, All...

  • Seafarer Travel and Accommodation Manager

    3 days ago

    Manila, National Capital Region, Philippines Oceanic Catering Full time

    Seafarer Travel and Accommodation ManagerOceanic Catering is seeking a highly skilled Seafarer Travel and Accommodation Manager to join our team. In this role, you will be responsible for managing travel arrangements for seafarers, including flights, hotel accommodations, and immigration requirements.The successful candidate will have excellent communication...

  • Travel Coordinator

    3 days ago

    Manila, National Capital Region, Philippines Oceanic Catering Full time

    About the RoleWe are seeking a Travel Coordinator - Marine Industry to join our team at Oceanic Catering. In this role, you will be responsible for coordinating travel arrangements for seafarers, including flights, hotel accommodations, and immigration requirements.The successful candidate will have excellent communication skills, with the ability to engage...

  • Insurance Professional WFH Opportunity

    3 days ago

    Manila, National Capital Region, Philippines JOHN LEMUEL M CARINO - INSURANCE AGENT Part time

    About the RoleThis is an exciting opportunity for a talented individual to join our team as a WFH Insurance Agent. As a member of our team, you will have the flexibility to work from home and enjoy a better work-life balance.Job Description:Be comfortable traveling locally and internationallyEmbody a strong work ethic and a growth mindsetPossess a college...

  • Resolution Expert

    3 days ago

    Manila, National Capital Region, Philippines Goway Travel Full time

    Job Description:You will be responsible for troubleshooting system and technical issues, collaborating with the Team Lead/Senior Toronto Associate on critical issues, and utilizing various communication methods in English for effective collaboration. Additionally, you will manage and address all Salesforce Cases related to your role and take ownership of...

  • Help Desk Agent

    3 days ago

    Manila, National Capital Region, Philippines Goway Travel Full time

    Requirements:Exceptional verbal and written communication skills in EnglishStrong organizational and problem-solving skillsAnalytical mindset with the ability to follow established processes and proceduresDetail-oriented with a capacity for sustained concentrationWe are looking for a highly skilled individual who can work collaboratively in a team...

  • User Experience Expert

    3 days ago

    Manila, National Capital Region, Philippines Outsourced Full time

    We are looking for an experienced User Experience Expert to join our team at Outsourced. As a key member of our digital team, you will be responsible for designing and developing responsive websites for travel agents using Elementor and WordPress.About Our Company:We are a leading provider of dedicated remote staff to some of the world's leading...

  • Responsive Website Designer

    3 days ago

    Manila, National Capital Region, Philippines Outsourced Full time

    Join our team at Outsourced as a Responsive Website Designer and play a vital role in creating engaging and user-friendly websites for travel agents.About Our Company Culture:We value a positive and supportive work environment where all staff can thrive, offering opportunities for growth and development, work-life balance, and a fun and friendly...

  • Refunds Specialist

    1 week ago

    Manila, National Capital Region, Philippines RecruiterPH Full time

    The Refunds Specialist processes Guest and Travel Agent refunds and exceptions in the POLAR & SIEBEL booking systems.Processes the appropriate volume of transactions meeting production requirements.Maintains quality control meeting accuracy requirements.Processes Guest and Travel Agent refunds and exceptions.Ensure cases are worked according to the daily...

  • Inside Sales for Tour Operation

    1 week ago

    Manila, National Capital Region, Philippines DTW Philippines OPC Full time

    Job Description* Sell tour packages, particularly in Asia (Japan, China, Vietnam).* Manage inbound and outbound calls and inquiries from travel agents with professionalism and efficiency.* Assist travel agents throughout the entire tour operation process.* Oversee accounts, handle documentation and payment processing.* Issue and reissue travel documents as...

  • Refunds Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines RecruiterPH Full time

    The Refunds Specialist processes Guest and Travel Agent refunds and exceptions in the POLAR & SIEBEL booking systems.Processes the appropriate volume of transactions meeting production requirements.Maintains quality control meeting accuracy requirements.Processes Guest and Travel Agent refunds and exceptions.Ensure cases are worked according to the daily...

  • Destination Specialist

    3 days ago

    Manila, National Capital Region, Philippines DER Touristik Suisse AG Full time

    About DER Touristik Suisse AGWe are a leading provider of Destination Management services, offering a wide range of products and solutions that cater to a wide range of customer needs.Our team of experienced professionals provides 24/7 customer support to ensure that travelers from over 50 countries can enjoy memorable travel experiences worry free.We...

  • Web Development Professional

    3 days ago

    Manila, National Capital Region, Philippines Outsourced Full time

    We are seeking a highly skilled Web Development Professional to join our team at Outsourced. As a key member of our digital team, you will be responsible for designing and developing responsive websites for travel agents using Elementor and WordPress.About Our Company:We are a leading provider of dedicated remote staff to some of the world's leading...

  • Remote Insurance Representative

    3 days ago

    Manila, National Capital Region, Philippines JOHN LEMUEL M CARINO - INSURANCE AGENT Part time

    Job OverviewWe are seeking a highly motivated and customer-focused Insurance Professional to join our team as a WFH (Work From Home) representative. As a WFH Insurance Representative, you will be responsible for providing excellent customer service and building strong relationships with clients.Key Responsibilities:Travel and explore new placesDevelop a...

  • Airline Sales Support Executive

    1 week ago

    Manila, National Capital Region, Philippines DTW Philippines OPC Full time

    Job DescriptionFacilitating and guiding agents through the process of name changes.Providing support and coordination for schedule adjustmentsManaging the booking of ancillary products in situations where the GDS is restricted, and efficiently processing credit card payments to ensure accurate and timely transactions.Reviewing and granting ad hoc approvals...