Head of Travel Services

3 days ago


Manila, National Capital Region, Philippines ING Hubs Philippines Full time
About the Role

This is an exciting opportunity to lead a team of travel specialists and contribute to the success of ING Hubs Philippines. As a Head of Travel Services, you will be responsible for overseeing the day-to-day operations of travel administration, ensuring the smooth execution of travel support related to policy governance to system support.

Main Responsibilities
  • Travel Operations:
    • Develop and implement effective processes to ensure seamless, timely and accurate travel operations.
    • Oversee the planning and management of travel profiles, bookings, expense claims, payment flows, global hotel program setup, approvals, travel gaps and exceptions, Egencia system, global travel page, and travel policy compliance and governance.
  • Team Leadership:
    • Lead, motivate and manage a travel specialist to meet performance targets and service levels.
    • Conduct regular meetings, provide coaching and identify training needs to improve skills and productivity.
    • Manage scheduling, workload distribution to ensure operational efficiency.
  • Performance Measurement:
    • Track service performance through KPIs and metrics such as timeliness and accuracy.
    • Prepare and present regular performance reports to management.
    • Manage ad hoc reporting and presentation as the business need arises.
Essential Requirements
  • Proven experience in a leadership role.
  • Strong knowledge of travel systems and industry trends.
  • Excellent communication and problem-solving skills.
  • Ability to manage and inspire to achieve targets.
  • Exceptional organizational and multitasking abilities.
  • Proficiency in relevant travel and customer relationship management tools.
  • Customer-focused mindset with the ability to handle high-pressure situations.
  • Have worked in a multi-national company and/or have supported multiple countries.

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