Travel Operations Manager
7 days ago
**Company Overview**
Welcome to WNS Global Services, Inc., a leading provider of business process management services. We are committed to delivering high-quality solutions that meet the evolving needs of our clients.
**Job Description**
- We are seeking an experienced Senior Operations Manager to join our team in Manila.
About the Role:
The Senior Operations Manager will be responsible for leading and managing travel operations teams, ensuring seamless execution of processes, and driving performance improvement initiatives. The ideal candidate will have a strong understanding of IATA rules and regulations, as well as expertise in operations management, team leadership, and data analysis.
Key Responsibilities:
- Lead and manage travel operations teams, focusing on process improvements and performance enhancement.
- Develop and implement strategies to drive revenue growth, reduce costs, and improve customer satisfaction.
- Collaborate with cross-functional teams to ensure alignment and effective communication.
- Analyze data to identify trends, opportunities, and areas for improvement.
- Implement corrective actions based on insights and drive process optimization initiatives.
Requirements:
- Bachelor's Degree Holder
- Expertise in multiple GDS platforms, including Amadeus.
- In-depth knowledge of international ticketing, exchanges, and refunds.
- Minimum requirement of at least 2 years with relevant experience as a Senior Operations Manager working in a Travel Account.
- Experience with GDS preferred
- Amenable to be assigned in Quezon City
- Strong verbal communication skills in English.
- Proficiency in Microsoft Office, especially PowerPoint and Excel.
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