Travel Operations Manager

7 days ago


Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

**Company Overview**

Welcome to WNS Global Services, Inc., a leading provider of business process management services. We are committed to delivering high-quality solutions that meet the evolving needs of our clients.

**Job Description**

  • We are seeking an experienced Senior Operations Manager to join our team in Manila.

About the Role:

The Senior Operations Manager will be responsible for leading and managing travel operations teams, ensuring seamless execution of processes, and driving performance improvement initiatives. The ideal candidate will have a strong understanding of IATA rules and regulations, as well as expertise in operations management, team leadership, and data analysis.

Key Responsibilities:

  1. Lead and manage travel operations teams, focusing on process improvements and performance enhancement.
  2. Develop and implement strategies to drive revenue growth, reduce costs, and improve customer satisfaction.
  3. Collaborate with cross-functional teams to ensure alignment and effective communication.
  4. Analyze data to identify trends, opportunities, and areas for improvement.
  5. Implement corrective actions based on insights and drive process optimization initiatives.

Requirements:

  • Bachelor's Degree Holder
  • Expertise in multiple GDS platforms, including Amadeus.
  • In-depth knowledge of international ticketing, exchanges, and refunds.
  • Minimum requirement of at least 2 years with relevant experience as a Senior Operations Manager working in a Travel Account.
  • Experience with GDS preferred
  • Amenable to be assigned in Quezon City
  • Strong verbal communication skills in English.
  • Proficiency in Microsoft Office, especially PowerPoint and Excel.


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