Technical Support Representative

1 month ago


Cebu City, Central Visayas, Philippines J-K Network Services Full time

We are seeking a skilled Technical Support Representative to join our team at J-K Network Services in Cebu City. This is an exciting opportunity to work with a leading IT BPO company specializing in customer service, strategies, and social media.

Company Overview

J-K Network Services is a know IT BPO Company that provides services in Information technologies across more than 40 industries, including the world's largest delivery network. With over 500,000 people and clients from more than 120 countries, we continuously deliver innovative services for modernizing the world of technologies.

Job Description

As a Technical Support Representative, you will be responsible for communicating with client customers via voice to help resolve issues being faced. You will review and monitor progress, making course corrections to ensure success. You will also manage team expectations and project SLAs, monitor knowledge sharing and retention within the team, and coordinate with supervisors and managers to provide day-to-day insights.

Key Responsibilities:
  • Communicate with client customers via voice to help resolve issues being faced.
  • Reviews and monitors progress, making course corrections to ensure success.
  • Manage team expectations and project SLAs.
  • Monitor knowledge sharing and retention within the team.
  • Coordinate with supervisor and manager to provide day-to-day insights.
Requirements:
  • Bachelor's degree in any course.
  • At least 2-3 years of experience in international Voice.
  • Experience in Telecom is a big advantage.
  • Amenable to work on-site.
  • Willing to work in a BPO company.
Salary and Benefits:

The estimated salary for this role is PHP 40,000 above, depending on experience. Benefits include Health Insurance (HMO) & Life Insurance coverage from day 1 of employment, Expanded maternity leave up to 120 days, Expanded paternity leave up to 30 days, Employee Stock Purchase Plan, Loyalty and Christmas Gift, Inclusion and Diversity Benefits, Night Differential, Allowances, Car and Housing Plan, and Company-sponsored trainings, upskilling, and certification.



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