Technical Support Specialist

3 weeks ago


Bacolod City, Western Visayas, Philippines Neksjob Full time
Job Title: Technical Support Representative

Job Description:

At Neksjob, we're seeking a skilled Technical Support Representative to provide exceptional technical assistance and support to our clients. As a Technical Support Representative, you will be responsible for troubleshooting technical issues, providing prompt and accurate solutions, and utilizing your strong communication skills to deliver outstanding customer service.

Responsibilities:
• Respond to customer inquiries and provide technical support via various channels in a timely and professional manner.
• Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues when necessary.
• Research, diagnose, and resolve technical issues related to software and hardware problems.
• Guide clients through step-by-step solutions clearly and concisely to ensure their understanding and satisfaction.
• Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.
• Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.
• Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.
• Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.
• Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.
• Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.

Qualifications:
• ALS Passer
• Vocational or Associate Graduate
• High School Graduate Old Curriculum w/ BPO experience
• SHS Graduate
• College Graduate or College Undergraduate

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