Technical Support Specialist

2 months ago


Bacolod City, Western Visayas, Philippines Neksjob Full time
Job Title: Technical Support Representative

Job Description:

At Neksjob, we're seeking a skilled Technical Support Representative to provide exceptional technical assistance and support to our clients. As a Technical Support Representative, you will be responsible for troubleshooting technical issues, providing prompt and accurate solutions, and utilizing your strong communication skills to deliver outstanding customer service.

Responsibilities:
• Respond to customer inquiries and provide technical support via various channels in a timely and professional manner.
• Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues when necessary.
• Research, diagnose, and resolve technical issues related to software and hardware problems.
• Guide clients through step-by-step solutions clearly and concisely to ensure their understanding and satisfaction.
• Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.
• Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.
• Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.
• Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.
• Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.
• Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.

Qualifications:
• ALS Passer
• Vocational or Associate Graduate
• High School Graduate Old Curriculum w/ BPO experience
• SHS Graduate
• College Graduate or College Undergraduate

  • Bacolod City, Western Visayas, Philippines Neksjob Corporation Full time

    At Neksjob Corporation, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and efficient manner.Job Summary:We offer a competitive salary of $45,000 per year, depending on experience, to...


  • Bacolod City, Western Visayas, Philippines Neksjob Full time

    About the RoleWe are seeking a highly skilled and customer-focused professional to provide exceptional technical assistance and support to our clients at Neksjob.


  • Bacolod City, Western Visayas, Philippines Neksjob Corporation Full time

    About Neksjob CorporationNeksjob Corporation is a leading organization that values customer satisfaction and excellence in technical support.


  • Bacolod City, Western Visayas, Philippines Gratitude Philippines Full time

    Gratitude Philippines is a forward-thinking organization that values its customers. As a Senior Customer Support Specialist, you will play a crucial role in ensuring exceptional customer experiences.We are looking for an individual with excellent communication skills to work onsite at our 21st Street, Cor Lacson St, Bacolod location. No experience is...


  • Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation, Inc Full time

    LifeBank Microfinance Foundation, Inc. Field EngineerWe are seeking two talented individuals to join our Infrastructure Information Communications Technology Department as Field Engineers at the LifeBank Field Office.Job OverviewThis is a unique opportunity for technology enthusiasts to contribute to the organization's mission of advancing comprehensive and...


  • Bacolod City, Western Visayas, Philippines Neksjob Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Technical Support Representative to join Neksjob. As a key member of our team, you will be responsible for providing exceptional technical assistance and support to our clients.Responsibilities:Respond to customer inquiries and provide technical support via phone, email, and chat in a timely...


  • Bacolod City, Western Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    About Talent Outsourcing Channel SolutionsWe are a dynamic outsourcing company providing top-notch services to our clients. Our team is dedicated to delivering exceptional results and building long-lasting relationships.Job OverviewTalent Outsourcing Channel Solutions is seeking highly skilled Customer Support Specialists to join our team in Bacolod City. As...


  • Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Gratitude Philippines. In this role, you will be responsible for providing top-notch technical assistance to our clients via phone, email, and chat.About the JobAs a Technical Support Specialist, you will be the first point of contact for our clients experiencing technical...


  • Tacloban City, Eastern Visayas, Philippines Unisa Trades Enterprises, Inc. Full time

    Company Overview">At Unisa Trades Enterprises, Inc., we are committed to providing exceptional service to our customers. We are seeking a highly skilled Technical Support Specialist to join our team.


  • Cebu City, Central Visayas, Philippines ETeam PH Full time

    Company OverviewETeam PH is a dynamic and rapidly growing organization seeking highly skilled individuals to join our team as Technical Support Specialists. We offer a competitive salary and a comprehensive benefits package to our employees.


  • Bacolod City, Western Visayas, Philippines Prosper Virtual Assistants, Inc. Full time

    Job Summary:We are seeking an organized and self-driven Virtual Assistant to support our accounting team with various tasks, including bookkeeping, record management, and financial document creation. Our ideal candidate is a quick learner, tech-savvy, and proficient in accounting software.Responsibilities:• Assist accountants in creating and editing...


  • Iloilo City, Western Visayas, Philippines Neksjob Full time

    Role OverviewAt Neksjob, we are seeking a Customer Support Specialist to join our team. This is an exciting opportunity for individuals who enjoy working with customers and providing top-notch support.About the RoleAs a Customer Support Specialist, you will be responsible for responding to customer inquiries, resolving issues, and providing information about...


  • Bacolod City, Western Visayas, Philippines Neksjob Philippines Full time

    Neksjob Philippines is seeking a Customer Service Specialist to join our team.As a Customer Service Specialist, you will be responsible for handling customer inquiries and concerns regarding goods and services. Your role will involve assisting customers with returns, upgrades, and purchases, as well as providing guidance and technical support.Key...


  • Cebu City, Central Visayas, Philippines J-K Network Services Full time

    We are seeking a highly skilled and experienced IT expert to join our team as a Technical Support Specialist in Cebu City. This role offers a competitive salary of Php 25,000 - Php 40,000 and above.Company OverviewJ-K Network Services is a global professional services company with leading capabilities in digital, cloud and security. As a Technical Support...


  • Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full time

    Job DescriptionSouthwestern University, Inc. is seeking a skilled Technical Support Specialist to provide exceptional support for our IT operations and initiatives.About the RoleThis is an exciting opportunity to join our team and contribute to the success of our organization. As a Technical Support Specialist, you will be responsible for providing...


  • Cebu City, Central Visayas, Philippines J-K Network Services Full time

    Job SummaryWe are seeking an IT Technical Support Specialist to join our team at J-K Network Services. The ideal candidate will be responsible for providing technical support to our staff, ensuring that all sites are equipped with CCTV, and troubleshooting internet issues.About the RoleThis is a regular onsite position based in Cebu, Philippines. The...


  • Tacloban City, Eastern Visayas, Philippines Unisa Trades Enterprises, Inc. Full time

    Job Requirements:We are seeking a skilled Technical Support Specialist to join our team at Unisa Trades Enterprises, Inc.Key Responsibilities:Provide technical support to after-sales servicesAssist in resolving customer queries and issuesCollaborate with colleagues to achieve daily trouble targetsDevelop self-initiative and self-confidence to work...


  • Cebu City, Central Visayas, Philippines TORCH Solutions Full time

    Job DescriptionTORCH Solutions is seeking a highly skilled Senior Technical Support Specialist to join our team in Cebu Central Visayas.As a Senior Technical Support Specialist, you will be responsible for providing exceptional customer service and technical assistance through online chat channels. Your ability to effectively troubleshoot and resolve...


  • Iloilo City, Western Visayas, Philippines Gratitude Philippines Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at Gratitude Philippines. In this role, you will play a crucial part in delivering exceptional customer experiences that exceed users' expectations.About the RoleThe Customer Support Specialist will be responsible for providing timely and effective support to customers through...


  • Bacolod City, Western Visayas, Philippines Gratitude Philippines Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Gratitude Philippines. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.About UsAt Gratitude Philippines, we value our customers above all else and strive to deliver exceptional service...