Customer Service Representative

1 week ago


Cebu City, Central Visayas, Philippines TDCX Philippines Full time

We are seeking a highly skilled Customer Service Representative to join our team at TDCX Philippines. As a technical support specialist, you will be responsible for delivering exceptional customer service to our partner brands through various communication channels.

Job Highlights:

  • HMO and life insurance coverage from day one
  • Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners
  • Employee Assistance Program and Mental Health Consultations
  • Fast promotion and endless growth opportunities
  • Attractive remuneration package with great perks and performance incentives

Company Overview: TDCX is an award-winning and fast-growing BPO company that offers a rewarding career opportunity for individuals who aspire to do more and achieve more.

Key Responsibilities:

  • Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers
  • Offer consultative support and educate customers on support options
  • Recognize and adjust support approach to accommodate all levels of customer experience
  • Communicate positively with team members, customers, and other partners

Requirements:

  • High School Graduate or at least 2 years in vocational/bachelor's degree
  • 1 year BPO experience with at least 6 months in a technical account
  • Good understanding of consumer electronics products
  • Solid technical and diagnostic skills with tested problem-solving skills
  • Strong verbal and written English communication skills
  • Able to work rotating shifts (morning, mid, & night shifts)
  • Can work from home and in IT Park, Cebu City

Benefits:

  • Competitive salary: PHP 25,000 - PHP 35,000 per month
  • HMO and life insurance coverage
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for career growth
  • Positive culture

Why Work with Us: At TDCX Philippines, we offer a dynamic and supportive work environment that fosters growth and development. Our team members enjoy attractive remuneration packages, comprehensive benefits, and opportunities for career advancement. If you're a motivated and customer-focused individual who aspires to do more and achieve more, join our team today



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