Help Desk Agent
2 weeks ago
Dencom Consultancy and Manpower Services is seeking a highly skilled and experienced Help Desk Agent to join our team.
About the RoleThis is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service and resolving complex issues in a timely manner.
As a Help Desk Agent, you will be responsible for providing top-notch support to clients through various communication channels, including phone, email, and live chat.
Key Responsibilities:
- Respond to client inquiries and resolve technical issues in a professional and courteous manner.
- Provide accurate and efficient solutions to client problems, ensuring high levels of satisfaction.
- Maintain up-to-date knowledge of products and services to effectively address client queries.
Requirements:
To be successful in this role, you must have at least 6 months of work experience in a BPO company, with a strong focus on customer service and problem-solving skills. Proficiency in English is also essential, as well as an educational background that includes at least a High School diploma or equivalent. Additionally, you should be between the ages of 18 and 50 and reside in Manila or nearby provinces, allowing for easy scheduling of online or onsite assessments and interviews.
We prefer candidates who can commit to working immediately and possess excellent communication and interpersonal skills. If you're a motivated and detail-oriented individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity
Estimated Salary: ₱20,000 - ₱30,000 per month (depending on experience)
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