IT Service Desk Trainer/Lead

4 weeks ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time
Job Title: IT Service Desk Trainer/Lead

Location: BGC Taguig

Schedule: Shifting

Set-Up: Hybrid

Salary: 45,000 PHP

Nityo Infotech is seeking a skilled IT Service Desk Trainer/Lead to join our team. The ideal candidate will have a passion for technology and leadership, with a strong background in Information Technology, Business, or a related field.

Key Responsibilities:
Provide technical guidance and support to team members
Develop and implement training programs for IT service desk staff
Lead a team of IT service desk agents to ensure excellent customer service

Requirements:
Two or more years of college in Information Technology, Business, or a related field
1-2 years of Call Center experience
1-2 years in a leadership role
Two or more years of retail experience
1-2 years experience with call monitoring systems, CISCO Finesse, Calabrio, and ServiceNow ITSM

How to Apply: Please send your updated CV to the HR department for review.

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