Help Desk Specialist
7 days ago
We are seeking a highly skilled Service Desk Analyst to join our team at Metacom Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.
About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to work in a dynamic environment. You will have the chance to work with a variety of clients and provide solutions to complex problems.
Responsibilities- Provide technical support via phone, email, or chat to clients experiencing issues with our products or services.
- Analyze and resolve client complaints in a timely and professional manner.
- Collaborate with internal teams to ensure that client concerns are addressed promptly.
To be successful in this role, you will need:
- A minimum of 18 months of experience in a BPO (Business Process Outsourcing) environment, preferably in a Service Desk capacity.
- Excellent communication and problem-solving skills.
- The ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
We offer a competitive salary of ₱25,000 - ₱35,000 per month, depending on your level of experience. In addition, we provide:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities to help you grow in your career.
- A comprehensive benefits package, including health insurance and paid time off.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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